I hope you are following on with a jokey reply. Which doesn't alter the fact that I couldn't.
No I find this matter a serious one.... You could set up a migration from anyone to anything if the correct procedure is in place.
How would you set up a migration of the line from ADSLx/FTTC to 4G? Or to a satellite service? There are also ISPs who supply phone and broadband but not phone only.
Yes, the matter of the badly worded Plusnet emails, and the poor training of frontline staff that has been known about for years so they don't automatically ask what the customer really means when intending to leave, are serious matters.
But if your normal type of post is of the kind:-
more regulation come into play which will give operators no options to cease a line and only can they prepare the account for migration
then the dumbness lies somewhere other than in the people who respond to you.
I'm wondering how I port my landline number to mobile a 4G service. Or a satellite service. What procedures do you suggest for the ISPs?
The source of the arrogance also seems to not where you think it is.
Kindness isn't going to cure the world of all its awfulness but it's a good place to begin. Daisy Ridley.
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