Isn't it about time Plusnet desisted from this abysmal practice Chris?
The issue has come up enough times on the Plusnet Forums, usually when a customer has the red mist because something went wrong.
Agents should not be blandly just going ahead and placing ceases when a customer says "I want to cancel", they should be saying to a customer "Do you really mean that, because this (and explain) will be the consequences ....... If you actually mean you are going to go to another provider, then just notify them you want their service and they will tell us you are migrating. We'll close your account after migration."
Plusnet used to be better than this, by continuing to just place ceases without so much as a by your leave, Plusnet has lowered itself to the bottom of the heap with those ISPs that try blocking number ports to be [censored] minded when customers try migrating away from them. perhaps that tactic will creep into Plusnet's portfolio next.
It's pretty obvious that OFCOM's abolition of MACs creates greater opportunity for this abuse to occur. There was no mix up/confusion/cease if you rang and said you wanted a MAC because you didn't accept the price rise!
Plusnet customer since June 2003.