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Standard User wingco1
(legend) Mon 08-Aug-16 13:25:38
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Time to move on I think


[link to this post]
 
Over the last month my line has gone from
This
To this
Now to this

Plusnet aren't interested at all. No offer to do line checks. No attempt to explain why this has happened. Basically no interest at all.

Standard User RobertoS
(elder) Mon 08-Aug-16 13:49:22
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Re: Time to move on I think


[re: wingco1] [link to this post]
 
The difference between your second and third links appears to be only the regular spikes. Plusnet have "always" had those on certain pathways through their gateways. As far as I know nobody has ever reported performance issues due to them.

The large jump between your first two, (I notice the base average latency at the start of the second is already considerably higher than that in the first), is a different question. I suspect the rise you aren't showing will be either interleaving kicking in for some reason or being swapped to the new network. A link to that might give a clue smile.

If you were on 40/20 the disconnections on your third will almost certainly be Plusnet trying to apply the new profiling to simulate 55/10. As a by-product making things worse wrt latency.

Kindness isn't going to cure the world of all its awfulness but it's a good place to begin. Daisy Ridley.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. Sync 57825/13835kbps @ 600m. - BQM
Standard User wingco1
(legend) Mon 08-Aug-16 15:05:32
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Re: Time to move on I think


[re: RobertoS] [link to this post]
 
I'm on 80/20. The graphs were to illustrate how the connection has gone downhill over time, from a perfectly acceptable level. I understand latency is the time taken for packets to travel from my router, to Plusnet's servers. I would have thought they might be interested in why my latency has doubled.

I was wrong.


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Standard User jchamier
(eat-sleep-adslguide) Mon 08-Aug-16 15:09:18
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Re: Time to move on I think


[re: wingco1] [link to this post]
 
In reply to a post by wingco1:
I'm on 80/20. The graphs were to illustrate how the connection has gone downhill over time, from a perfectly acceptable level. I understand latency is the time taken for packets to travel from my router, to Plusnet's servers. I would have thought they might be interested in why my latency has doubled.


Majority of the latency is caused in the physical copper wire from your router to ether the exchange or the green VDSL cabinet in the street. The green latency graph looks very similar on all three pictures you posted. The spikes look like a Samknows box in use. The red disconnects are more worrying. Your line looks fine, compare to a virgin media user for real problems. My realtime BQM in my sig.

plusnet unlimited fibre 80/20 since 2 Jun 14 - Sync as of 7th Aug 16: 55,355/10,291 kbps with G.INP
17 years of UK broadband since 1999 ntl:cable modem trial -Router: Asus RT-AC68U with HG612 - BQM
Standard User ukhardy07
(knowledge is power) Mon 08-Aug-16 15:19:57
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Re: Time to move on I think


[re: wingco1] [link to this post]
 
These are problematic BQMs

http://community.virginmedia.com/t5/Speed/post-your-...

http://community.virginmedia.com/t5/Speed/post-your-...

Yours looks good to me. A very slight change which is probably down to a change of usage.
Standard User camieabz
(sensei) Mon 08-Aug-16 15:48:44
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Re: Time to move on I think


[re: wingco1] [link to this post]
 
Might be down to exchange uptake.
Standard User wingco1
(legend) Mon 08-Aug-16 18:29:05
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Re: Time to move on I think


[re: ukhardy07] [link to this post]
 
That puts things into perspective.

Standard User wingco1
(legend) Mon 08-Aug-16 18:32:13
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Re: Time to move on I think


[re: camieabz] [link to this post]
 
Might be down to exchange uptake.
That's true. I used to get the full 75mbps when I first got VDSL with PN. Now get around 50mbps.

Standard User Oldjim
(knowledge is power) Mon 08-Aug-16 20:13:14
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Re: Time to move on I think


[re: wingco1] [link to this post]
 
Regarding the spikes in the last picture this is something which happens sometimes on FTTC for no obvious reason
I did raise it over at Kitz site and it appears to be just one of those things and not related specifically to Plusnet
Standard User RobertoS
(elder) Mon 08-Aug-16 21:06:07
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Re: Time to move on I think


[re: Oldjim] [link to this post]
 
See my BQM in my sig, on AAISP. It didn't do it at first when I moved to them.

Kindness isn't going to cure the world of all its awfulness but it's a good place to begin. Daisy Ridley.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. Sync 57825/13835kbps @ 600m. - BQM
Standard User David_W
(fountain of knowledge) Mon 08-Aug-16 21:10:45
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Re: Time to move on I think


[re: RobertoS] [link to this post]
 
In reply to a post by RobertoS:
See my BQM in my sig, on AAISP. It didn't do it at first when I moved to them.

Is your AAISP connection via TalkTalk or BT Wholesale, Bob?



ZeN Unlimited Fibre 2 with native IPv6
thinkbroadband speed test : speedtest.net : thinkbroadband quality monitor IPv4 IPv6
Standard User Oldjim
(knowledge is power) Mon 08-Aug-16 21:40:51
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Re: Time to move on I think


[re: RobertoS] [link to this post]
 
Just for you - I just enabled sigs and have now disabled them again
That is exactly what I get although mine is rather messy at present due to Samknows Testing
Standard User RobertoS
(elder) Mon 08-Aug-16 21:54:34
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Re: Time to move on I think


[re: David_W] [link to this post]
 
BT Wholesale, David. Home::1 80/20. Actual sync's 57825/13835kbps @ 600m if anyone with sigs off wants to know wink. (And, unlike many, I keep my sig up to date).

Kindness isn't going to cure the world of all its awfulness but it's a good place to begin. Daisy Ridley.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. Sync 57825/13835kbps @ 600m. - BQM
Standard User professor973
(fountain of knowledge) Tue 09-Aug-16 00:00:14
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Re: Time to move on I think


[re: RobertoS] [link to this post]
 
Often caused by the router Wi-Fi.
Standard User David_W
(fountain of knowledge) Tue 09-Aug-16 00:35:31
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Re: Time to move on I think


[re: RobertoS] [link to this post]
 
In reply to a post by RobertoS:
BT Wholesale, David. Home::1 80/20. Actual sync's 57825/13835kbps @ 600m if anyone with sigs off wants to know wink. (And, unlike many, I keep my sig up to date).

I was just wondering, because I've never seen anything like that in my BQM. In my case, I'm on Zen's own backhaul, so BT Wholesale are not involved.

My sig is also up to date. wink



ZeN Unlimited Fibre 2 with native IPv6
thinkbroadband speed test : speedtest.net : thinkbroadband quality monitor IPv4 IPv6
Standard User RobertoS
(elder) Tue 09-Aug-16 00:47:43
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Re: Time to move on I think


[re: professor973] [link to this post]
 
In some cases it appears so. But not in all.

In my case it used to come and go on Plusnet with no change of router, but with some changes of gateway, and wasn't present at the start on AAISP with their router which has been used since joining.

Here we go. Previously it was almost always like the day before. Though there were episodes. Like this.
Goes off right at the end here and back on at the first link in this post.

Clears here and the current episode starts about 1:15 here.

(Sorry if the sequence and commentary are garbled. Bed-time!)

Kindness isn't going to cure the world of all its awfulness but it's a good place to begin. Daisy Ridley.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. Sync 57825/13835kbps @ 600m. - BQM
Standard User jchamier
(eat-sleep-adslguide) Tue 09-Aug-16 11:20:30
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Re: Time to move on I think


[re: RobertoS] [link to this post]
 
In reply to a post by RobertoS:
(And, unlike many, I keep my sig up to date).

Hence the date in mine smile

plusnet unlimited fibre 80/20 since 2 Jun 14 - Sync as of 7th Aug 16: 55,355/10,291 kbps with G.INP
17 years of UK broadband since 1999 ntl:cable modem trial -Router: Asus RT-AC68U with HG612 - BQM
Standard User kasg
(knowledge is power) Wed 10-Aug-16 11:01:43
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Re: Time to move on I think


[re: wingco1] [link to this post]
 
I'm a little curious as to what practical effect this actually has on your use of the connection. If it has little or no effect, that might explain why Plusnet is not particularly interested. FWIW I usually get the "spikes" too - see BQM in sig. We were out all day yesterday so there was no usage, but I do have a Samknows box attached so maybe that's what causes it.

Kevin

plusnet Unlimited Fibre - sync approx 64000/20000 at around 450m - BQM
Using OpenDNS
Domains and web hosting with TSOHOST
Standard User RobertoS
(elder) Wed 10-Aug-16 13:10:22
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Re: Time to move on I think


[re: kasg] [link to this post]
 
I do not have a samknows box.

Kindness isn't going to cure the world of all its awfulness but it's a good place to begin. Daisy Ridley.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. Sync 57825/13835kbps @ 600m. - BQM
Standard User blfamily
(eat-sleep-adslguide) Wed 10-Aug-16 20:57:13
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Re: Time to move on I think


[re: kasg] [link to this post]
 
In reply to a post by kasg:
I'm a little curious as to what practical effect this actually has on your use of the connection. If it has little or no effect, that might explain why Plusnet is not particularly interested. FWIW I usually get the "spikes" too - see BQM in sig. We were out all day yesterday so there was no usage, but I do have a Samknows box attached so maybe that's what causes it.


My thoughts exactly, but as I have a HH5 connected, no BQM.

Steve
Standard User ukhardy07
(knowledge is power) Thu 11-Aug-16 08:31:23
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Re: Time to move on I think


[re: blfamily] [link to this post]
 
I can't imagine that BQM having really much impact if any. It is one of the better ones. Even the dreadful Virginmedia ones generally still work ok with some lag seen during gaming and VOIP.
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