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Standard User Speedchaser
(member) Thu 15-Sep-16 15:10:27
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Help regards switchover


[link to this post]
 
My contract with BT completes on the 7th of October (this date inclusive). I want to switch to Plusnet on the 8th.. day after my contract ends. However after going onto plusnets site the only days available or switchover are the 7th or 10th of October as the 8-9th are over the weekend. Pain. If I choose the 7th I am technically ending my contract early so am assuming BT will impose so extortionate penalty?? If I choose the 10th I will either have to cancel my BT contract on 7th ? causing reconnection problems. Or paying any extra month in charges to BT? Can anyone advise what is likely to happen?
Standard User ian72
(eat-sleep-adslguide) Thu 15-Sep-16 15:25:11
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Re: Help regards switchover


[re: Speedchaser] [link to this post]
 
I think you'll find you have to give 30 days notice anyway so earliest your "contract" will end is 14/10. Inevitably you end up paying 2 suppliers during migrations because it is very difficult to get new connection on the same date as your notice period ends.

You are not "out of contract" you are merely out of your minimum term. You are still in contract and still need to give the contracted notice period to terminate.
Standard User Speedchaser
(member) Thu 15-Sep-16 15:41:10
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Re: Help regards switchover


[re: ian72] [link to this post]
 
I thought I had a twelve month contract that I assumed then rolled on monthly if I allowed it to continue. I thought the 30 day cancellation period was for mid contract cancellation only. My BT contract is to jump to £66/month on 7th of October as I have BT sport and a whole lot of other stuff for free. I didn't watch one single thing on BT Sport the entire 12month contract and switched the youview box on about twice.


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Standard User Speedchaser
(member) Thu 15-Sep-16 16:13:26
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Re: Help regards switchover


[re: ian72] [link to this post]
 
Just found this on BT website

"Exceptions to the 30-day minimum notice period
If you're switching to another provider through the standard process (you contact your new service provider and they notify us), the notice period will be 14 days."

So by swithcing to Plusnet officially reduces the 30day period to 14. I guess this is why the first date I can switch on the plusnet site is the 29/9/16.. 14days from now. This leaves me back to my first problem. I want to switch on the 8th. Not the 7th or 10th.
Standard User ian72
(eat-sleep-adslguide) Thu 15-Sep-16 16:30:06
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Re: Help regards switchover


[re: Speedchaser] [link to this post]
 
I don't think Plusnet take account of other ISPs Ts&Cs but it could be a happy coincidence. That is better than the default 30 days.

As far as switch date the 8/10 is a Saturday and therefore not a day that BT do customer migrations - I believe they are only available on weekdays hence your issue.

PS - if you cancel your contract with PlusNet then it could leave you with weeks of downtime - reconnecting after a cancellation can be very time consuming. Your best move will be to do the move on 10/10 and pay for 2 or 3 days at the new rate.

Edited by ian72 (Thu 15-Sep-16 16:32:47)

Standard User Oliver341
(eat-sleep-adslguide) Thu 15-Sep-16 16:35:53
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Re: Help regards switchover


[re: Speedchaser] [link to this post]
 
BT will refund any unused days already paid for after the migration date. Don't migrate before your minimum term ends.

Oliver.
Standard User Speedchaser
(member) Thu 15-Sep-16 16:47:34
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Re: Help regards switchover


[re: Oliver341] [link to this post]
 
Would this include refunding the remaining month of BT sport cost?
Standard User Oliver341
(eat-sleep-adslguide) Thu 15-Sep-16 16:58:00
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Re: Help regards switchover


[re: Speedchaser] [link to this post]
 
I would imagine so but you should check with them to make sure.

Oliver.
Standard User eckiedoo
(fountain of knowledge) Thu 15-Sep-16 19:29:18
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Re: Help regards switchover


[re: Speedchaser] [link to this post]
 
You may find this thread informative; and avoid trying to do too much-

http://forums.thinkbroadband.com/plusnet/f/4495900-a...
Standard User ukhardy07
(knowledge is power) Thu 15-Sep-16 21:08:11
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Re: Help regards switchover


[re: Speedchaser] [link to this post]
 
It is really basic.

You just get the new ISP to take over AFTER the contract end date.

You do not contact BT what-so-ever.

When Plusnet takes over, the BT account will be closed automatically without you speaking with BT. BT will refund any charges overpaid, so you only pay the dates up to the migration.

30 days notice usually applies, sometimes 14 days.
Administrator MrSaffron
(staff) Fri 16-Sep-16 12:51:02
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Re: Help regards switchover


[re: ukhardy07] [link to this post]
 
Massive plus vote to that advice.

Done a recent migration away from Sky and made no contact at with them and once all done and dusted the excess rental paid was returned as a credit via direct debit.

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User Speedchaser
(member) Fri 16-Sep-16 17:37:43
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Re: Help regards switchover


[re: ukhardy07] [link to this post]
 
Followed everyone's advice. BT terms seems to suggest if i contact them it is a 30 day notice period but if I go through another ISP it is only 14 days. I placed an order for switch over to Plusnet (only) beginning the 10th and already have received an email from BT acknowledging the switch over and advising all the things I would lose by leaving them.
Standard User Oliver341
(eat-sleep-adslguide) Fri 16-Sep-16 21:59:34
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Re: Help regards switchover


[re: Speedchaser] [link to this post]
 
The notice period is started automatically when the new ISP submits the migration request. 14 days is the statutory minimum period so the losing ISP can write to the customer. The main thing is, you get a refund from migration day onward.

Oliver.
Standard User ukhardy07
(knowledge is power) Fri 16-Sep-16 22:22:38
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Re: Help regards switchover


[re: Speedchaser] [link to this post]
 
If you so much as contact BT and ask for the account to be closed, or to terminate your services, what happens is they place a cease on your line. This effectively closes down the existing line. The cease date is usually a week or so in the future.

The new ISP is unable to take over a line with a cease in place, so they have to wait for it to be terminated. You then have no internet or phone line.

The new ISP then places a new order on the ceased line. This often takes 2 to 4 weeks. During this time you have no broadband.

This is why we keep saying do not involve BT until the plusnet is running.

Users end up with no service because they ask the existing provider e.g. BT to close their services, and then go to the new provider and place an order, what they do not realise is that BT have already marked their line to be ceased.

Glad it's working well for you. BT should also inform you of all associated charges if applicable if you are still in a contract term.
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