And it shows the CS problem in reality rather than the platitudinous piffle given to people on the forums both here and on the Community site.
Turnover grew 18 per cent in the same period
That's the year to 31 March. The turnover increase due to increased customer numbers and an increasing proportion on FTTC so paying more than they were on ADSLx.
... while customer numbers were up 13 per cent, although the total is deemed too commercially sensitive to reveal.
Employee numbers grew eight per cent to 1,200, with 1,000 in Sheffield, based in the Balance office block on Trippet Lane, and 200 in Leeds.
So 13% more customers and 8% more staff. Many of whom will not be on CS.
Seeing as for years they have been claiming to be recruiting to catch up with fast customer growth, but CS access and response has deteriorated every year for a long time, the truth is out. They are losing ground rapidly. To cope with an increase in customer numbers of 13% and actually improve the CS service, I doubt if a 20% increase in CS staffing alone would be sufficient.
Kindness isn't going to cure the world of all its awfulness but it's a good place to begin. Daisy Ridley.
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