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Standard User JonRennie
(knowledge is power) Wed 17-Jan-18 11:49:56
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www.sainsburys.co.uk


[link to this post]
 
Hello all...could someone on a PlusNet broadband connection please try to access http://www.sainsburys.co.uk and post whether it's working for you?

wink Comms is hard wink
Standard User DG101
(member) Wed 17-Jan-18 13:15:25
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Re: www.sainsburys.co.uk


[re: JonRennie] [link to this post]
 
Not working here (but I am on John Lewis BB)

http://downforeveryoneorjustme.com/www.sainsburys.co.uk has no problem.

Can you change DNS, or are you tied to Plusnet DNS?
Standard User hk11
(fountain of knowledge) Wed 17-Jan-18 13:19:01
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Re: www.sainsburys.co.uk


[re: JonRennie] [link to this post]
 
All ssems to be working here. Is it a dns issue?


Keef- Sheerness Kent UK - Plusnet via Technicolor TG582N

Previously - Sky, EE, New Call Telecom/Fuelbroadband, Plusnet, Virgin/NTL/Bell Cable, Crosswinds, IC24, FreeOnlineNet,
X-Stream, Totalise, Freeserve, Force9, TescoNet, AOL, Freenetname, Pipex, E7
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Standard User John_D82
(newbie) Wed 17-Jan-18 13:20:08
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Re: www.sainsburys.co.uk


[re: JonRennie] [link to this post]
 
Using Plusnet BB and website works for me.
Standard User JonRennie
(knowledge is power) Wed 17-Jan-18 14:40:09
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Re: www.sainsburys.co.uk


[re: DG101] [link to this post]
 
You're right, it does look like a DNS issue...what are you getting from a lookup on www.sainsburys.co.uk?

wink Comms is hard wink
Standard User Eurostar
(regular) Wed 17-Jan-18 15:15:07
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Re: www.sainsburys.co.uk


[re: JonRennie] [link to this post]
 
Working here (using OpenDNS).
Standard User DG101
(member) Wed 17-Jan-18 15:46:43
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Re: www.sainsburys.co.uk


[re: JonRennie] [link to this post]
 
Hmmm ... it looks more like a routing issue. Traceroute takes me into the BT network -- and stops. I think a DNS issue would stop immediately as unable to resolve the IP address.
Standard User RobertoS
(elder) Wed 17-Jan-18 16:00:45
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Re: www.sainsburys.co.uk


[re: DG101] [link to this post]
 
I'm not on Plusnet, but a very odd tracert and ping response.

I have no problem accessing the Sainsbury's website. Yet I get the following at a command prompt.
C:\Users\Bob>tracert www.sainsburys.co.uk

Tracing route to www.sainsburys.co.uk [109.94.142.1]
over a maximum of 30 hops:

1 2 ms 2 ms 1 ms 192.168.1.254
2 20 ms 20 ms 20 ms bottomless.aa.net.uk [81.187.81.187]
3 21 ms 20 ms 20 ms k.aimless.thn.aa.net.uk [90.155.53.101]
4 21 ms 20 ms 20 ms linx1.ukcore.bt.net [195.66.224.10]
5 23 ms 21 ms 21 ms core1-hu0-18-0-1.southbank.ukcore.bt.net [62.172.103.22]
6 22 ms 22 ms 23 ms acc2-te0-0-0-4.l-sws.21cn-ipp.bt.net [109.159.254.19]
7 23 ms 22 ms 22 ms 217.35.170.181
8 27 ms 22 ms 21 ms 213.1.243.211
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

C:\Users\Bob>ping 109.94.142.1

Pinging 109.94.142.1 with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 109.94.142.1:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

C:\Users\Bob>
Can any of the "failing" users reach this page? :-
https://www.sainsburys.co.uk/shop/gb/groceries/get-i...

My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. 200GB. Sync 75265/13783Kbps @ 600m. BQMs - IPv4 & IPv6

Edited by RobertoS (Wed 17-Jan-18 16:03:26)

Standard User JonRennie
(knowledge is power) Wed 17-Jan-18 16:08:30
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Re: www.sainsburys.co.uk


[re: RobertoS] [link to this post]
 
Thanks Bob...working for me now. PlusNet were serving a 'null' response to DNS queries for www.sainsburys.co.uk for a while, now seems to be OK.

Sainsbury's have never allowed ping traffic so it always gets blackholed at some point in the journey,

I can access the link in your message without a problem.

wink Comms is hard wink
Standard User Malwaremike
(committed) Wed 17-Jan-18 16:10:49
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Re: www.sainsburys.co.uk


[re: JonRennie] [link to this post]
 
Opens in three seconds for me, on Plusnet in N. Ireland. Used it yesterday pm (Tuesday) without problems.
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