Sorry I'm late to the party on this one. I called as I was supposed to have a discount for 6 months which stopped early as unknown to me my contract ended and I'd went back onto a rolling month contract.
I asked for the discount to be continuedwhich was only a few pounds, got put through to what I now assume to be retensions, this was on live chat, tried to explain my couple of pounds discount and was instantly offered my broadband which is £15.99 down to £6.99 for 18 months which was way more than what I was expecting.
My phone has been paid upfront so thats already taken care of.
I've never asked for a discount before and I'm glad I did, sounded like to guy was a bit rushed and just wanted to fill his quota or couldn't be bothered haggling.
Now this would be great but the problems with the billing system has meant I've been charged the wrong price 2 months in a row but this has been escalated to see if it can be sorted. If it happens again I'll be taking it up with my bank and plusnet as i'm being overcharged and under direct debit the bank should be able to claw it back and I'll see what plusnet do if they cut me off as I'll threaten them with a small claims for failure to provide a contacted service and cost to move to another supplier for failure to provide the service I'm tied into for the next 15 months plus any extra cost for that 18 months. Hopefully that will get the ball rolling with the billing system
Unlimited Fibre on PlusNet
Customer since 2003 - Dial up - ADSL - Fibre