That message is not from Plusnet. It is a standard one from BT Wholesale when you have not entered the correct login details for your ISP.
As I posted earlier, I suspect you are entering your username incorrectly in the router. It is not simply your account username
. It is in the format:- [email protected]
Edit: No nots have been harmed in the correction of this post.
My broadband basic info/help site - www.robertos.me.uk.
Domains, site and mail hosting - Tsohost
Connection - AAISP Home::1 80/20. 200GB. Sync 01/10/18 - 71908/13506Kbps @ 600m. BQMs - IPv4
If you never think of anything off the wall, you'll never think of anything original.
Edited by RobertoS (Tue 30-Oct-18 10:04:19)