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Administrator MrSaffron
(staff) Mon 29-Oct-18 21:26:13
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Re: PLUSNET/BT STAND OFF OVER SERVICE INFORMATION ERROR


[re: needhelpurgently] [link to this post]
 
Plusnet may not be responding when you try and login - possible if their systems don't have your username/password for the connection the same as what you are using, or they have not enabled the account.

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User ukhardy07
(knowledge is power) Mon 29-Oct-18 23:06:35
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Re: PLUSNET/BT STAND OFF OVER SERVICE INFORMATION ERROR


[re: needhelpurgently] [link to this post]
 
Are you redirected here? http://62.6.38.125/index.html

If so, it's 99% an account type problem, and you get redirected when you are unable to successfully authenticate.

Are you able to raise a formal complaint with plusnet?
Standard User RobertoS
(elder) Tue 30-Oct-18 01:04:13
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Re: PLUSNET/BT STAND OFF OVER SERVICE INFORMATION ERROR


[re: needhelpurgently] [link to this post]
 
That message is not from Plusnet. It is a standard one from BT Wholesale when you have not entered the correct login details for your ISP.

As I posted earlier, I suspect you are entering your username incorrectly in the router. It is not simply your account username. It is in the format:- [email protected]

Edit: No nots have been harmed in the correction of this post.

My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. 200GB. Sync 01/10/18 - 71908/13506Kbps @ 600m. BQMs - IPv4 & IPv6
==================================================
If you never think of anything off the wall, you'll never think of anything original.

Edited by RobertoS (Tue 30-Oct-18 10:04:19)


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Standard User jelv
(knowledge is power) Tue 30-Oct-18 07:49:49
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Re: PLUSNET/BT STAND OFF OVER SERVICE INFORMATION ERROR


[re: needhelpurgently] [link to this post]
 
Have you done a factory reset of the last router you received from them, plugged it in and left it totally alone for half an hour without trying to look at it's web interface or trying to use the internet?

jelv

AAISP November 2016
(Previous ISP Plusnet November 2001 to October 2016) Why I left Plusnet
Telephone rental: Pulse8
Standard User cheshire_man
(eat-sleep-adslguide) Tue 30-Oct-18 08:17:11
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Re: PLUSNET/BT STAND OFF OVER SERVICE INFORMATION ERROR


[re: RobertoS] [link to this post]
 
In reply to a post by RobertoS:
...when you have not entered the wrong login details for your ISP.
Do you need to un-not yourself?

Tony
We have more and more laws, and less and less enforcement
Standard User jelv
(knowledge is power) Tue 30-Oct-18 09:35:15
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Re: PLUSNET/BT STAND OFF OVER SERVICE INFORMATION ERROR


[re: cheshire_man] [link to this post]
 
I think he needs to right a wrong!

jelv

AAISP November 2016
(Previous ISP Plusnet November 2001 to October 2016) Why I left Plusnet
Telephone rental: Pulse8
Standard User ian72
(eat-sleep-adslguide) Tue 30-Oct-18 09:59:13
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Re: PLUSNET/BT STAND OFF OVER SERVICE INFORMATION ERROR


[re: jelv] [link to this post]
 
He needs to be more positive...
Standard User RobertoS
(elder) Tue 30-Oct-18 10:05:43
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Re: PLUSNET/BT STAND OFF OVER SERVICE INFORMATION ERROR


[re: ian72] [link to this post]
 
Hehe! Thanks all. Now corrected, but not in the way suggested. See my edit comment wink.

My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. 200GB. Sync 01/10/18 - 71908/13506Kbps @ 600m. BQMs - IPv4 & IPv6
==================================================
If you never think of anything off the wall, you'll never think of anything original.

Edited by RobertoS (Tue 30-Oct-18 10:06:14)

Standard User ian72
(eat-sleep-adslguide) Tue 30-Oct-18 10:12:47
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Re: PLUSNET/BT STAND OFF OVER SERVICE INFORMATION ERROR


[re: RobertoS] [link to this post]
 
Still nice and notty, would hate to see them all disappear from the world. You've not not kept the not so all is well.
Standard User Zarjaz
(eat-sleep-adslguide) Tue 30-Oct-18 18:02:39
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Re: PLUSNET/BT STAND OFF OVER SERVICE INFORMATION ERROR


[re: needhelpurgently] [link to this post]
 
That page is sometimes seen when the punter has been tinkering with logins in the router under the instruction of their ISP support ......

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