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Standard User RomaN
(regular) Sat 15-Dec-18 19:56:59
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PlusNet Problems

[link to this post]
Hi all, looking for some help frown

Where we live unfortunately we are too far from the cabinet to receive FTTC, therefore have been trudging along with 4MBps. This changed recently to 1MBps (sometimes less than this). 2 engineer visits later and a fault was identified on the line. Bloke said it had been fixed however it would take up to 10 days for speeds to return to normal.

4 weeks later and numerous correspondence with PlusNet and we are still receiving much slower speeds than before this fault - currently synced at 1150kbps.

I have switched the router and replaced the splitter in the hopes that was causing the issue. Unfortunately no change.

Is there anything else I can try at my end or does the fault lie with PlusNet/OpenReach?
Administrator MrSaffron
(staff) Sat 15-Dec-18 21:40:58
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Re: PlusNet Problems

[re: RomaN] [link to this post]
Connection speed, attenuation and noise margin (SNR) for both downstream and upstream would help

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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