I've finished an 18 months broadband contract with plusnet last month (I haven't received e a reminder to renew the broadband) so I called them on the 18th of December (2 days ago) saying that I was interested in a talk talk offer so they said they'd match up the offer and I agreed and paid for the annual landline saver but to my horror my monthly bill which was due a day after (19th) was changed to the full £34 for just broadband and phone which is more than the old and the new contract I negociated with them.... I called them again but they sait it was too late they've sent the direct debit order (which will be taken around 28th dec) and I was annoyed and told them that I was unhappy because this is the second time they breach the contract because last year they've increased the braodband by £1 so they said they can refund me the 12 pounds but the £34 stands.
Now I am really annoyed because there is no mention of discount on their website and I fear next month it would be another nasty surprise as it did happen to other people.
I spent a long frustrating time on the phone with them ...lots of time wasted.
The question I have is if I cancel the order within the 14 days how much can they charge me knowing knowing very well that they have broken the contract I agreed with them?
Plusnet doesn't feel like the same broadband provider I joined few years ago.