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Standard User ady702
(newbie) Sun 06-Jan-19 18:14:17
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Plusnet router/modem


[link to this post]
 
Hi guys

looking to move to Plusnet soon as I would like to upgrade from my 11mb connection! I am currently using a Billion 7800N, is the supplied Hub from PN any good or is it best to get another one?

Thanks
Standard User Realalemadrid
(member) Sun 06-Jan-19 18:52:10
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Re: Plusnet router/modem


[re: ady702] [link to this post]
 
I wouldn't dream of using ISP supplied modem/routers. The PlusNet Hub One is a rebadged BT Home Hub 5A so rather old and using an inferior chipset (Infineon) Assuming you are upgrading to FTTC you need a modem/router with a Broadcom chipset. I use the Openreach Huawei HG612 3B running in bridge mode with an enterprise grade Lancom Router, Works well for me. Some members of this forum claim the HG612 is old and failing but if it works satisfactorily there is no reason to change it.

Edited by Realalemadrid (Sun 06-Jan-19 18:53:41)

Standard User ady702
(newbie) Sun 06-Jan-19 18:58:17
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Re: Plusnet router/modem


[re: Realalemadrid] [link to this post]
 
can i just get a Openreach Huawei HG612 and use that then, just looking for something easy to use like the 7800n? Yes upgrading to FTTC


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Standard User Realalemadrid
(member) Sun 06-Jan-19 19:27:57
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Re: Plusnet router/modem


[re: ady702] [link to this post]
 
Yes you will need the VDSL2 modem such as the Hg612 because the Billion is not compatible, it only has ADSL2+ modem but you can use the WAN port to connect to a VDSL2 modem. The HG612 3B modems are no longer supplied by Openreach but are available on a well known auction site. They can be quite easily be unlocked so that full line stats are accessible.
Standard User ady702
(newbie) Sun 06-Jan-19 19:36:22
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Re: Plusnet router/modem


[re: Realalemadrid] [link to this post]
 
Thanks Realalemadrid I will have a look around at the modem
Standard User jchamier
(eat-sleep-adslguide) Sun 06-Jan-19 21:00:28
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Re: Plusnet router/modem


[re: ady702] [link to this post]
 
You might want to skim my thread here as Iíve just replaced a 6 year old HG612 with a ZyXEL box that connects to my router. The XyZEL gets 5mbps better sync and has a web page showing stats without any unlocking.

It is however £105 on amazon rather than cheaper (but used) on eBay.

http://forums.thinkbroadband.com/dslrouter/f/4608747...

plusnet 80/20 (2/jun/14) at 470m - Sync highest was 61/8 now 54/6
20 years of broadband from 1999's ntl:cable modem trial - Live BQM

Edited by jchamier (Sun 06-Jan-19 21:00:46)

Standard User ppppenguin99
(member) Mon 07-Jan-19 08:18:09
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Re: Plusnet router/modem


[re: jchamier] [link to this post]
 
I use a TP-LINK N600. It may not be the best modem/router in the world but it works just fine for me.

When I first got fibre PN were still supplying a clunky separate modem and router solution. Can't remember what they were but the wifi was poor.
Standard User 50pence
(fountain of knowledge) Mon 07-Jan-19 11:15:12
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Re: Plusnet router/modem


[re: ady702] [link to this post]
 
I'd always used third party routers rather than those supplied the ISP though since going fibre I've found the Hub One to be great, reliable, strong WiFi on 2ghz and 5 ghz. No need to spend on another router IMO.

Paperless office - Never! | Wireless home - April 2004.

ISP: plusnet
Standard User baby_frogmella
(knowledge is power) Mon 07-Jan-19 12:05:44
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Re: Plusnet router/modem


[re: 50pence] [link to this post]
 
In reply to a post by 50pence:
No need to spend on another router IMO.


I bet you would if you needed features such as

- DFS channels on the 5ghz band (very useful if you live in a heavily congested wifi environment)
- VPN server/client
- tri band wifi (very useful if you've got a ton of 5ghz wifi clients)
- Device bandwidth prioritization, eg for VOIP or gaming applications where latency is critical
- setup of Dynamic DNS for noip.com etc (in case you have a dynamic IP & need such a service)

I'm not aware of any mass ISP supplied router which offers most of the above, but happy to be corrected smile

FluidOne FTTPoD 330/30 Mbps
Phicomm K3

Edited by baby_frogmella (Mon 07-Jan-19 12:07:18)

Standard User ian72
(eat-sleep-adslguide) Mon 07-Jan-19 13:11:59
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Re: Plusnet router/modem


[re: baby_frogmella] [link to this post]
 
But the majority of users do stick with the ISP supplied device. Unless someone has specific requirements that aren't met it surely is worth just trying the ISP device - if it falls short then they will know where it falls short which will help to select a replacement - if it does enough for what they need then they could save a few quid.

I have no problem with people replacing their devices but if someone hasn't tried the ISP device or hasn't specific requirements that are know to be unsupported then they could just be wasting their money.
Standard User baby_frogmella
(knowledge is power) Mon 07-Jan-19 13:25:46
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Re: Plusnet router/modem


[re: ian72] [link to this post]
 
In reply to a post by ian72:
But the majority of users do stick with the ISP supplied device. Unless someone has specific requirements that aren't met it surely is worth just trying the ISP device - if it falls short then they will know where it falls short which will help to select a replacement - if it does enough for what they need then they could save a few quid.

I have no problem with people replacing their devices but if someone hasn't tried the ISP device or hasn't specific requirements that are know to be unsupported then they could just be wasting their money.


I did say "if" wink

FluidOne FTTPoD 330/30 Mbps
Phicomm K3
Standard User ian72
(eat-sleep-adslguide) Mon 07-Jan-19 13:30:07
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Re: Plusnet router/modem


[re: baby_frogmella] [link to this post]
 
Indeed - and it was a good list.
Standard User longedge
(committed) Mon 07-Jan-19 13:35:17
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Re: Plusnet router/modem


[re: baby_frogmella] [link to this post]
 
Not arguing with that at all but it is beyond me that sometimes people refuse a 'free' router even if they wish to run their own. It surely must be good to have a spare just in case.

For my part, the +Net HomeHub fufills all my needs perfectly (now that I put my original modem back and bypassed the inbuilt modem which was disconnecting dozens of times a day).
Standard User unladenSwallow
(newbie) Mon 07-Jan-19 13:51:59
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Re: Plusnet router/modem


[re: ady702] [link to this post]
 
I have Plusnet FTTC and for two years I was using the Hub One they supplied. It worked adequately. I replaced it with an Asus DSL-AC68U when I needed a little more wireless range and I wanted more control over the router. I didn't notice any change in the line speed.
Standard User Malwaremike
(committed) Mon 07-Jan-19 14:18:57
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Re: Plusnet router/modem


[re: ady702] [link to this post]
 
Depends on what you want. I want reliable connection at fair price. I was in your situation last year with Billion 7800N which burned out after two year warranty expired -- from forums, a common problem. £80 the poorer, I went back to the PN supplied ADSL router which worked just as well as the Billion both giving 10-12Mb depending on time of day.

At renewal Plusnet gave me fibre at same price as ADSL and their PN One/HH5 gives steady 35Mb from the day it was plugged in. Does all I want.

Edited by Malwaremike (Mon 07-Jan-19 15:57:46)

Administrator MrSaffron
(staff) Mon 07-Jan-19 14:39:15
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Re: Plusnet router/modem


[re: longedge] [link to this post]
 
Taking the ISP one and using it during initial connection is a good idea, since you have what the script readers expect, and also useful at a later date as a spare or when reporting a fault.

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User ady702
(newbie) Mon 07-Jan-19 18:22:39
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Re: Plusnet router/modem


[re: MrSaffron] [link to this post]
 
Thanks for the reply guys, I will get the ISP free one anyway and try it (spare) out for abit to see if I "need" to upgrade it.

My Billion has been goind strong for about 5/6 years now, wifi is abit dodgy but not had any major problems with it.
Standard User ady702
(newbie) Tue 08-Jan-19 18:13:22
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Re: Plusnet router/modem


[re: MrSaffron] [link to this post]
 
Do I need to tell my current provide I am changing or do Plusnet take care of that? migration etc?
Administrator MrSaffron
(staff) Tue 08-Jan-19 19:07:41
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Re: Plusnet router/modem


[re: ady702] [link to this post]
 
Migrations just need you to order from the new ISP the old ISP is told in the background and you'll get a sorry you are leaving letter which should detail any outstanding payments and may even offer you a deal if you stay

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User RobertoS
(elder) Tue 08-Jan-19 19:18:27
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Re: Plusnet router/modem


[re: MrSaffron] [link to this post]
 
In reply to a post by MrSaffron:
Migrations just need you to order from the new ISP the old ISP is told in the background and you'll get a sorry you are leaving letter which should detail any outstanding payments and may even offer you a deal if you stay
I thought that letter cannot contain inducements to remain? The losing ISP can only offer such if the user requests them to.

My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - Three 4G, tbb tests 35-45Mpbs down, 9-15 up.
==================================================
If you never think of anything off the wall, you'll never think of anything original.
Standard User ady702
(newbie) Tue 08-Jan-19 19:34:38
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Re: Plusnet router/modem


[re: MrSaffron] [link to this post]
 
Nice one, thanks Andrew
Administrator MrSaffron
(staff) Tue 08-Jan-19 20:16:51
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Re: Plusnet router/modem


[re: RobertoS] [link to this post]
 
That changed in October

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User Rytenuff
(experienced) Tue 08-Jan-19 23:29:48
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Re: Plusnet router/modem


[re: ady702] [link to this post]
 
My experience for what it's worth. I read that the Hub One was pants but that the BT HH6 could be used with Plusnet and was superior.
While waiting for my connection to go live, I bought two. The standard HH6 and the Business HH6. I found that the HH6s were slightly better with wifi but found to my surprise that they connected consistently 5 or 6Mbps less than the Hub One.
As the wifi with the Hub One was more than adequate in my house for my purposes I chose the better connection speed of the Hub One.
Perhaps there has been a firmware update since the bad reports I read of the Hub One.
Mine says: Plusnet Hub One | Software version 4.7.5.1.83.8.259 | Last updated Unknown

Edited by Rytenuff (Tue 08-Jan-19 23:52:39)

Standard User 23Prince
(fountain of knowledge) Wed 09-Jan-19 00:51:34
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Re: Plusnet router/modem


[re: Rytenuff] [link to this post]
 
I used . Billion 8800NL for my FTTC worked fine - the hub one is rubbish even if the router it is built on is not.
Standard User adslmax
(knowledge is power) Wed 09-Jan-19 04:00:51
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Re: Plusnet router/modem


[re: 23Prince] [link to this post]
 
Same here I use my own Billion 8800NL for PN FTTC see below for my FTTC stats:

Model Name BiPAC 8800NL
Host Name home.gateway
System Up-Time 103D 4H 53M 13S

xDSL
Mode VDSL2
Traffic Type PTM
Status Up
Link Power State L0
Downstream Upstream
Line Coding (Trellis) On On
SNR Margin (dB) 6.8 14.9
Attenuation (dB) 11.6 0.0
Output Power (dBm) 12.5 0.1
Attainable Rate (Kbps) 83642 27971
Rate (Kbps) 80000 19999
B (# of bytes in Mux Data Frame) 203 237
M (# of Mux Data Frames in an RS codeword) 1 1
T (# of Mux Data Frames in an OH sub-frame) 0 42
R (# of redundancy bytes in the RS codeword) 10 16
S (# of data symbols over which the RS code word spans) 0.0809 0.3781
L (# of bits transmitted in each data symbol) 21153 5374
D (interleaver depth) 8 1
I (interleaver block size in bytes) 214 127
N (RS codeword size) 214 254
Delay (msec) 0 0
INP (DMT symbol) 49.00 0.00
Standard User ady702
(newbie) Wed 09-Jan-19 16:45:59
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Re: Plusnet router/modem


[re: adslmax] [link to this post]
 
Thanks for the information, I will see what the PS one is like and see if I need an upgrade. Might keep eye on ebay see any come up
Standard User 50pence
(fountain of knowledge) Sat 12-Jan-19 14:45:13
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Re: Plusnet router/modem


[re: ian72] [link to this post]
 
In reply to a post by ian72:
But the majority of users do stick with the ISP supplied device. Unless someone has specific requirements that aren't met it surely is worth just trying the ISP device - if it falls short then they will know where it falls short which will help to select a replacement - if it does enough for what they need then they could save a few quid.

I have no problem with people replacing their devices but if someone hasn't tried the ISP device or hasn't specific requirements that are know to be unsupported then they could just be wasting their money.


Agree totally!

Paperless office - Never! | Wireless home - April 2004.

ISP: plusnet
Standard User ady702
(newbie) Sat 26-Jan-19 15:01:56
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Re: Plusnet router/modem


[re: 50pence] [link to this post]
 
Finally up and running with the Hub router! 48/11mb compared to my od Vivaciti 11/1!

I picked up a Billion 8800NL incase I need to upgrade the Hub, but will give it a week or two to see how stable the line is and gets settled.
Standard User ady702
(newbie) Sun 17-Feb-19 18:42:16
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Re: Plusnet router/modem


[re: ady702] [link to this post]
 
Just an update to this, after having the Hub connected since going live I was getting disconnected once a day until Thursday till yesterday where it was connected the longest.
The line was anything from 42MB-52MB (42 usually) whenever it reconnected. Also there was weird noises from the hub with wifi as many other people report and have been and getting replacements (still with same issues after afew days).
I already had bought a Billion 8800NL R2 which seems to have a stable connection straight away at 49MB/10MB and no annoying noises. Will see how this goes and hopefully no issues.
Standard User adslmax
(knowledge is power) Tue 19-Feb-19 16:48:44
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Re: Plusnet router/modem


[re: ady702] [link to this post]
 
Get a Billion 8800NL (it support VDSL2 broadcom) excellent modem as I use it for modem only and use my TP Link VR2600 for better wifi (stronger one) as the Billion wireless are very poor.

Edited by adslmax (Tue 19-Feb-19 16:50:28)

Standard User ady702
(newbie) Tue 19-Feb-19 17:03:34
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Re: Plusnet router/modem


[re: adslmax] [link to this post]
 
I have a Billion 8800NL R2 now which is better all round compared to the Hub!
Standard User adslmax
(knowledge is power) Tue 19-Feb-19 17:12:57
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Re: Plusnet router/modem


[re: ady702] [link to this post]
 
That's great to hear it. smile
Standard User 23Prince
(fountain of knowledge) Wed 20-Feb-19 16:23:45
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Re: Plusnet router/modem


[re: ady702] [link to this post]
 
In reply to a post by ady702:
Hi guys

looking to move to Plusnet soon as I would like to upgrade from my 11mb connection! I am currently using a Billion 7800N, is the supplied Hub from PN any good or is it best to get another one?

Thanks


IEdit - glad to see you are using the new Billion. I used a 8800NL and then the R2 for a few ISP's and couldn't fault it.

Edited by 23Prince (Wed 20-Feb-19 16:26:06)

Standard User 23Prince
(fountain of knowledge) Wed 20-Feb-19 16:25:14
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Re: Plusnet router/modem


[re: MrSaffron] [link to this post]
 
In reply to a post by MrSaffron:
Taking the ISP one and using it during initial connection is a good idea, since you have what the script readers expect, and also useful at a later date as a spare or when reporting a fault.


Except Plusnet don't use scripts...eve when they had a call centre in South Africa well, didn't until 2016 anyway, maybe that's changed.
Administrator MrSaffron
(staff) Wed 20-Feb-19 16:58:54
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Re: Plusnet router/modem


[re: 23Prince] [link to this post]
 
So are you implying that the call centre staff are trained to handle a wide variety of third party CPE and for example would not ask for people to try the supplied hardware prior to booking an Openreach visit?

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User 23Prince
(fountain of knowledge) Wed 20-Feb-19 21:36:39
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Re: Plusnet router/modem


[re: MrSaffron] [link to this post]
 
That's not a script that's common sense - and I don't have to imply anything. I had worked there for over 10 years

Edit: and any decent tech support agent gets to know other router makes in and out - And for some people I know it's a hobby to do so.

Edited by 23Prince (Wed 20-Feb-19 21:43:25)

Standard User jchamier
(eat-sleep-adslguide) Wed 20-Feb-19 21:39:34
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Re: Plusnet router/modem


[re: MrSaffron] [link to this post]
 
When I joined PN I was not supplied any hardware. An optional router was £19.99 which I declined. How would a support agent get me to test based on a script in this scenario?

plusnet 80/20 (2/jun/14) at 470m - Sync highest was 61/8 now 54/6
20 years of broadband from 1999's ntl:cable modem trial - Live BQM

Standard User Carbis
(newbie) Thu 21-Feb-19 08:05:47
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Re: Plusnet router/modem


[re: ady702] [link to this post]
 
My Hub One on PN disconnects once or twice a day and has done since installed a year ago.
Have not found any clue to the reason....
After restarting (takes a few minutes) continues as normal, but occasionally at reduced speed 20Mbps instead of normal 62/18 a full power cycle will then recover normal speed.
If you discover anything that stops the daily disconnect I would be most interested smile

Edited by Carbis (Thu 21-Feb-19 08:10:34)

Standard User longedge
(committed) Thu 21-Feb-19 08:54:19
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Re: Plusnet router/modem


[re: Carbis] [link to this post]
 
In reply to a post by Carbis:
If you discover anything that stops the daily disconnect I would be most interested

I resolved constant (3 or 4 times a day) disconnects by putting my old Openreach modem back into service. The HubOne fulfils all my needs as a router.
Standard User ady702
(newbie) Thu 21-Feb-19 09:38:44
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Re: Plusnet router/modem


[re: longedge] [link to this post]
 
I have had my Billion router on afew days now zero disconnections and stable connection! Keep eye on ebay i think i only paid 24 for it!

Edited by ady702 (Thu 21-Feb-19 09:39:25)

Standard User ukhardy07
(knowledge is power) Thu 21-Feb-19 12:37:21
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Re: Plusnet router/modem


[re: Carbis] [link to this post]
 
The fact you are sometimes syncing at 20Mbps, not 62Mbps is indicative of either 1) Line fault or 2) faulty hardware.
Standard User adslmax
(knowledge is power) Thu 21-Feb-19 17:47:52
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Re: Plusnet router/modem


[re: ady702] [link to this post]
 
This is my Billion VDSL2 connected to the cabinet ongoing stable connection so far:

System Up-Time 146D 18H 50M 24S
Standard User Carbis
(learned) Thu 21-Feb-19 21:17:09
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Re: Plusnet router/modem


[re: ukhardy07] [link to this post]
 
I did some searching elsewhere sometime ago (shall repeat again) and from memory it seems to be a hub One 'bug', there were various suggested 'fixes' that did not work for all users and I seemed to be in that category.... Will try different hardware - one day. But thanks for comments.
Just for info, It always syncs at 62Mbps after a power cycle. It is only after the random event it occasionally syncs at the lower speed which I think tends to point at abnormal restart rather than a line fault.
Hmmm just checked PlusNet forum and there is a long discussion on this.
The URL for anyone else interested is
https://community.plus.net/t5/Fibre-Broadband/New-Hu...
Standard User ukhardy07
(knowledge is power) Fri 22-Feb-19 00:46:30
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Re: Plusnet router/modem


[re: Carbis] [link to this post]
 
I would not consider this normal behaviour. I have a close friend who I visit almost weekly with a PlusNet One Hub and they have an uptime of 156 days, with a sync of 70ish Mbps. I am there now...

During this time their line has not dropped. I cannot actually see the router uptime, just the connection uptime, but they indicate it has never been turned off to their memory.

Given the PlusNet One Hub is a rebranded HH5A, I can say personally, since the more recent firmwares (possibly a few years old now) fixing the reboot issues, the BT device is quite rock solid and for most BT customers does not drop down to a 20Mbps sync.

Certainly it goes without saying, most people on BT (with HH5s) and PlusNet are not stuck at 20Mbps due to a fault accross all devices. I would suspect something re your device and/or usecase is unique. Given the "noises" you indicated earlier, I am inclined to state you have a fault device, having just put my ear against the PlusNet One Hub whilst downloading, there is a very faint, and I mean very faint high pitched noise, but nothing I would hear without pressing my ear into the device.

RE the thread, you will find any line which is not overly stable will result in disconnections. I can find you threads on disconections for every router provided by every mass market ISP in the UK. Disconnections are still not the "normal."
Standard User longedge
(committed) Fri 22-Feb-19 08:58:33
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Re: Plusnet router/modem


[re: ukhardy07] [link to this post]
 
The disconnects that I used to suffer many times a day and still get perhaps once every 2-3 weeks were and still are logged as "PPP LCP Send Termination Request [Peer not responding]".

The change to my old modem reduced them to an almost negligible level but this appears to have been a problem for a long time e.g. THIS THREAD in the BT Community forum in 2015.
Standard User Malwaremike
(committed) Fri 22-Feb-19 17:06:49
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Re: Plusnet router/modem


[re: Carbis] [link to this post]
 
Since posting earlier I acquired a HH6 for £10 (Gumtree) as a backup to my new PN Hub One which was going perfectly. PN Community user Baldrick has posted an excellent guide to setting up the HH6 for Plusnet on the PN website, even I can follow it! The HH6 gives identical speeds to the Hub One but its wifi is about 20% better coverage around the house so I'm continuing to use it with Hub One as a spare. No idea if the HH6 would perform better for you but maybe worth a try?
Standard User Bigshorty43
(newbie) Fri 22-Feb-19 23:12:52
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Re: Plusnet router/modem


[re: ady702] [link to this post]
 
For me, I personally opted for ditching the PN supplied hub and I use a Draytek Vigor 130 modem, a Draytek Vigor 2860 for routing purposes and wired connected devices and an ASUS RT-AC86U as a wireless access point.

The reason behind this is due to what I believe to be a unique facility offered by the Vigor 130 modem to be able to adjust the SNR. Some ADSL modem were able to have the SNR adjusted to increase line speed, however VDSL modems donít usually allow this, or so I thought until someone told me the Vigor 130 was able to adjust VDSL SNR. I bought one and tried it out and I was amazed to see that my PN 80/20 profile was syncing at 79.995 Mbps on the downstream and 20.000 Mbps on the upstream, Iíve never had full sync speeds with any equipment Iíve tried in the past. It has been super steady and stable for months, and compared to other equipment Iíve tried, I find my whole internet experience a lot sharper and quicker with the Vigor 130. I was so impressed that I bought a backup ready for when my current one goes pop.
Standard User ady702
(newbie) Sun 24-Feb-19 16:32:57
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Re: Plusnet router/modem


[re: Bigshorty43] [link to this post]
 
There is an option under WAN > SNR on the Billion which is set to default -1 ?

What did you set yours to?

Edited by ady702 (Sun 24-Feb-19 16:46:59)

Standard User Bryer
(experienced) Sun 24-Feb-19 16:53:46
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Re: Plusnet router/modem


[re: 23Prince] [link to this post]
 
In reply to a post by 23Prince:
That's not a script that's common sense - and I don't have to imply anything. I had worked there for over 10 years

Edit: and any decent tech support agent gets to know other router makes in and out - And for some people I know it's a hobby to do so.


Why have you become such an aggressive individual?

Your replies have started to become more and more obnoxious in the last 6 months. Has something happened in your personal life that has led to this?

Think you need to extract yourself from these forums for a bit for some reflection time!
Standard User Bigshorty43
(newbie) Mon 25-Feb-19 03:06:16
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Re: Plusnet router/modem


[re: ady702] [link to this post]
 
I was aware the Billion 8800nl could do something similar, but was it able to adjust vdsl connections? I used the following command which bought my SNR down to 5dB from 6dB:

snr delta -5 (command could have been vdsl delta -5, canít actually remember)

The default setting is 0, and you can choose any figure between the range of 50 to -50, which gives you a good scope to make small enough tweaks, so as to get increased download / upload sync, but also ensure a steady, stable connection. I also use the Vigor 130 as it has a Lantiq chipset, with matches my ECI cabinet, I think matching chipsets is the reason I now experience a snappy and responsive internet experience. If I move to Broadcom based modems, my connection is noticeably more sluggish.
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