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Standard User Mitchy_mitch
(experienced) Mon 11-Mar-19 11:13:42
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Average downtime when changing isp.


[link to this post]
 
Hi All.
Iím moving to Plusnet today. My sky fttc broadband went down for The first time since it was installed today at 9:30. I was kind of hoping for a few minutes of downtime but that has not been the case. What is all your experiences downtimes when switching ISP.

I know that I need to wait until midnight, but as the line went down early I thought it wouldíve been a straight switch.

____________________________________________

Huawei B2268H/B222s-42 connected to ASUS RT-AC68U
http://www.thinkbroadband.com/speedtest/results.html...
http://www.speedtest.net/my-result/3141683986

Edited by Mitchy_mitch (Mon 11-Mar-19 11:14:28)

Administrator MrSaffron
(staff) Mon 11-Mar-19 11:19:39
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Re: Average downtime when changing isp.


[re: Mitchy_mitch] [link to this post]
 
Down as in lost sync? Or got sync but no Internet connection?

On switch over days some providers are known for turning off access (but leaving sync intact) and some are known for being slow to switch on access even after moving across.

Should usually be a short 30 minute gap in service if both providers are not playing the game outlined above

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User RobertoS
(elder) Mon 11-Mar-19 11:52:21
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Re: Average downtime when changing isp.


[re: MrSaffron] [link to this post]
 
Plusnet frequently do not activate the account until midnight of the expected day. They should do it at 00:01 of that day, not 23:59+.

My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - Three 4G, tbb tests normally 35-45Mpbs down, 65Mbps off-peak, 9-24 up.
==================================================
If you never think of anything off the wall, you'll never think of anything original.


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Standard User RobertoS
(elder) Mon 11-Mar-19 11:54:37
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Re: Average downtime when changing isp.


[re: Mitchy_mitch] [link to this post]
 
Try ringing support. It just needs them to activate your account.

They should get a notification from Openreach that the move has completed, but I get the feeling from history that PN only requests a bulk feed at the end of the day frown.

Edit: Or maybe quicker through social media these days - whichever one they prefer. I think it's Twitter.

My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - Three 4G, tbb tests normally 35-45Mpbs down, 65Mbps off-peak, 9-24 up.
==================================================
If you never think of anything off the wall, you'll never think of anything original.

Edited by RobertoS (Mon 11-Mar-19 11:55:51)

Standard User broadbandjockey
(member) Mon 11-Mar-19 11:59:00
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Re: Average downtime when changing isp.


[re: RobertoS] [link to this post]
 
In reply to a post by RobertoS:
Plusnet frequently do not activate the account until midnight of the expected day. They should do it at 00:01 of that day, not 23:59+.


Or in my mother's case recently (moving from TalkTalk ADSL to PN ADSL) only after I phoned PN the following day at 14:30 hrs. Not very impressive, the line had been syncing fine since TT re jumpered her at about 4pm
on the day before, PN hadn't, and didn't until I phoned enabled her account. It burst into live before I'd put the phone down to them.
Standard User Mitchy_mitch
(experienced) Mon 11-Mar-19 12:03:40
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Re: Average downtime when changing isp.


[re: broadbandjockey] [link to this post]
 
Sync remained up, at least according to my TP-Link vr900 it did.
I received a message saying to check my username/ password. I then changed the settings and rebooted to Plusnet config and itís been down since. I will be home in a minute and call them. If I login to my account then does at its not active yet.

Just one more thing, can anyone recall if the password to the Plusnet member centre is the same as your broadband dsl login.

____________________________________________

Huawei B2268H/B222s-42 connected to ASUS RT-AC68U
http://www.thinkbroadband.com/speedtest/results.html...
http://www.speedtest.net/my-result/3141683986
Standard User kasg
(knowledge is power) Mon 11-Mar-19 12:04:48
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Re: Average downtime when changing isp.


[re: Mitchy_mitch] [link to this post]
 
In reply to a post by Mitchy_mitch:
Just one more thing, can anyone recall if the password to the Plusnet member centre is the same as your broadband dsl login.

Yes.

Kevin

plusnet Unlimited Fibre Extra - sync 79999/20000 at around 450m - BQM
Using OpenDNS
Domains and web hosting with TSOHOST
Standard User RobertoS
(elder) Mon 11-Mar-19 12:32:24
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Re: Average downtime when changing isp.


[re: Mitchy_mitch] [link to this post]
 
It's worth checking you have set the username in your router correctly. username@plusdsl.net

I frequently got it wrong when replacing the router.

My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - Three 4G, tbb tests normally 35-45Mpbs down, 65Mbps off-peak, 9-24 up.
==================================================
If you never think of anything off the wall, you'll never think of anything original.
Standard User Mitchy_mitch
(experienced) Mon 11-Mar-19 12:51:18
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Re: Average downtime when changing isp.


[re: kasg] [link to this post]
 
Thanks. So Iíve got that right.
@roberto thanks also. I have that set correctly.

All - Iíve called Plusnet and they advised the phone has been switched over but are still awaiting confirmation that the broadband has been moved.

They did say some jumpering or physical change also is required in the exchange.
Will just wait & see.

____________________________________________

Huawei B2268H/B222s-42 connected to ASUS RT-AC68U
http://www.thinkbroadband.com/speedtest/results.html...
http://www.speedtest.net/my-result/3141683986
Standard User Mitchy_mitch
(experienced) Mon 11-Mar-19 12:54:47
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Re: Average downtime when changing isp.


[re: Mitchy_mitch] [link to this post]
 
Ok, Iíve just this second had confirmation my broadband has also gone live. Initially I was using the tplink but thought I would use the Plusnet one hub to get started. So far itís not working. I will have a play and report back.

____________________________________________

Huawei B2268H/B222s-42 connected to ASUS RT-AC68U
http://www.thinkbroadband.com/speedtest/results.html...
http://www.speedtest.net/my-result/3141683986
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