Moving to Plusnet - Good idea?

Hey all,

Looking to move away from Virgin, and was looking at Plusnet as I was with them years ago without issue.

Researching now though i'm seeing a lot of negative stuff regarding their "new" network etc

I've read that there's a poorer experience with static IPs (which i'd need to use) as well as a bunch of threads on their forums complaining about high latency / routing issues.

I was hoping someone on PN with a static IP setup could comment on the above, IE what's your route / latency like to say 1.1.1.1 / bbc.co.uk?

Also, is there any benefit (network wise) to taking their business package over Residential, other than supposed quicker customer support / OR fault progression?

Thanks in advance!
Mark

11ms to 1.1.1.1 and bbc.co.uk. I have a static IP address and have had no problems whatsoever. I am not aware of any technical reason for taking the business package, it's just the support level. Plusnet has been rock-solid and cheap for me, I can't complain.

Tracing route to one.one.one.one [1.1.1.1]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms zyxel.com [192.168.1.2]
2 11 ms 10 ms 11 ms 84.93.253.88
3 11 ms 11 ms 11 ms 84.93.253.95
4 11 ms 11 ms 11 ms 195.99.125.144
5 11 ms 12 ms 11 ms peer7-et-3-1-4.telehouse.ukcore.bt.net [109.159.252.168]
6 13 ms 12 ms 12 ms 109.159.253.95
7 14 ms 11 ms 10 ms one.one.one.one [1.1.1.1]

Trace complete.

Tracing route to bbc.co.uk [151.101.128.81]
over a maximum of 30 hops:

1 <1 ms 2 ms <1 ms zyxel.com [192.168.1.2]
2 10 ms 10 ms 10 ms 84.93.253.88
3 11 ms 11 ms 11 ms 84.93.253.95
4 11 ms 12 ms 12 ms 195.99.125.144
5 11 ms 11 ms 11 ms peer7-et-3-0-4.telehouse.ukcore.bt.net [109.159.252.160]
6 12 ms 11 ms 12 ms peer5-te0-9-0-32.telehouse.ukcore.bt.net [195.99.126.81]
7 11 ms 10 ms 11 ms 151.101.128.81

Trace complete.

Edited by kasg (Thu 18-Apr-19 18:41:52)

According to this thread from late last year you can't get the entertainments package if you have a business connection (although you can get a VAT invoice!).

In reply to a post by GonePostal:

According to this thread from late last year you can't get the entertainments package if you have a business connection (although you can get a VAT invoice!).

Gosh yes, I remember that palaver! If you need a VAT invoice, you need to go business.

Which is more expensive, the net cost of a business plan or the gross cost of the non-business one and swallow the Vat?

In reply to a post by kasg:

11ms to 1.1.1.1 and bbc.co.uk. I have a static IP address and have had no problems whatsoever. I am not aware of any technical reason for taking the business package, it's just the support level. Plusnet has been rock-solid and cheap for me, I can't complain.

Tracing route to one.one.one.one [1.1.1.1]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms zyxel.com [192.168.1.2]
2 11 ms 10 ms 11 ms 84.93.253.88
3 11 ms 11 ms 11 ms 84.93.253.95
4 11 ms 11 ms 11 ms 195.99.125.144
5 11 ms 12 ms 11 ms peer7-et-3-1-4.telehouse.ukcore.bt.net [109.159.252.168]
6 13 ms 12 ms 12 ms 109.159.253.95
7 14 ms 11 ms 10 ms one.one.one.one [1.1.1.1]

Trace complete.

Tracing route to bbc.co.uk [151.101.128.81]
over a maximum of 30 hops:

1 <1 ms 2 ms <1 ms zyxel.com [192.168.1.2]
2 10 ms 10 ms 10 ms 84.93.253.88
3 11 ms 11 ms 11 ms 84.93.253.95
4 11 ms 12 ms 12 ms 195.99.125.144
5 11 ms 11 ms 11 ms peer7-et-3-0-4.telehouse.ukcore.bt.net [109.159.252.160]
6 12 ms 11 ms 12 ms peer5-te0-9-0-32.telehouse.ukcore.bt.net [195.99.126.81]
7 11 ms 10 ms 11 ms 151.101.128.81

Trace complete.

Thanks for this, much appreciated, I think I'll be giving them a go

Do PN still have the graphs / stats that show usage levels / users connected or did they go when the new network came into play?

Cheers!
Mark

No avoid PN at all cost cos of their nightmare billing issues never gonna to resolved.

Hyperbole apart, it's certainly necessary to keep a close eye on your billing especially for the first 2 or 3 months.

They stopped displaying user connection data quite some time ago, I think at least partly on the grounds of sensitivity of trading information.

In reply to a post by adslmax:

No avoid PN at all cost cos of their nightmare billing issues never gonna to resolved.

Fore every person reporting "nightmare billing issues" there are probably 1000 that have had no issues. I have had none.

Plusnet are playing down the Billing problems , its larger than most think i been with them 10 years and every time they a big update it goes wrong .
I moved house in November 2018 and have NOT had a bill since , and they have NO idea how to fix it all you will get is apologies , and its the same when customers change packages , or add a extra item .
I would not be surprised if they dont get another fine soon

Edited by sneekyhen (Fri 19-Apr-19 18:22:58)