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Standard User mackayd
(newbie) Thu 13-Feb-20 19:30:58
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Peak time congestion?


[link to this post]
 
I've been having an issue with my FTTC connection slowing at peak times (evenings around 6pm - 10pm)

During the day the connection is fine e.g. https://www.thinkbroadband.com/speedtest/15816019757...

However it goes from 35Mbps to around 5MBps (HTTPx1) / 14Mbps (HTTPx6) in the evenings
https://www.thinkbroadband.com/speedtest/15815392265...

I've got a few BQM results as well
https://www.thinkbroadband.com/broadband/monitoring/...

https://www.thinkbroadband.com/broadband/monitoring/...

The line itself seems stable router connects at 39998/9997. Also tried different router with no difference.

Plusnet claim there is no issue their side, sent out an OpenReach engineer today who tested the line and everything came back fine.

Does this look like Plusnet congestion?

Edited by mackayd (Thu 13-Feb-20 19:31:56)

Standard User kasg
(knowledge is power) Fri 14-Feb-20 09:39:37
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Re: Peak time congestion?


[re: mackayd] [link to this post]
 
In reply to a post by mackayd:
Does this look like Plusnet congestion?

I guess it does, but it's not a problem I have, my speeds only dropping by the tiniest amount during peak hours.
Graph of January by time

Kevin

plusnet Unlimited Fibre Extra - sync 79999/20000 at around 450m - BQM
Using OpenDNS
Domains and web hosting with TSOHOST

Edited by kasg (Fri 14-Feb-20 09:40:43)

Standard User jelv
(knowledge is power) Fri 14-Feb-20 10:16:49
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Re: Peak time congestion?


[re: mackayd] [link to this post]
 
In reply to a post by mackayd:
However it goes from 35Mbps to around 5MBps (HTTPx1) / 14Mbps (HTTPx6) in the evenings
https://www.thinkbroadband.com/speedtest/15815392265...
That is an absolute textbook example of what the tbb speed test looks like on a line suffering from congestion.

jelv

AAISP November 2016
(Previous ISP Plusnet November 2001 to October 2016) Why I left Plusnet
Telephone rental: Pulse8


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Standard User longedge
(experienced) Fri 14-Feb-20 11:39:00
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Re: Peak time congestion?


[re: mackayd] [link to this post]
 
I imagne it's something that happens to a lot of people although they are unaware of it. I was complaining about the same situation last year but tbh it didn't actually have any 'real world' effect. I know, being an inveterate speed tester myself, that it does play on your mind though smile.

I'm now getting very consistent results, like this one I've just done, no matter the time of day and the fact my PC is on wi-fi.
Standard User mackayd
(newbie) Fri 14-Feb-20 13:00:36
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Re: Peak time congestion?


[re: longedge] [link to this post]
 
Thanks. Now just to get PN to confirm the issue is on their side frown
Standard User Anoush
(newbie) Wed 19-Feb-20 21:07:24
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Re: Peak time congestion?


[re: mackayd] [link to this post]
 
If youíve not got this sorted yet, create a thread on the Plusnet Community Forums here: https://community.plus.net/t5/Fibre-Broadband/bd-p/F... and Iím sure someone will be happy to look into this for you further.
Standard User mackayd
(newbie) Wed 19-Feb-20 21:28:32
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Re: Peak time congestion?


[re: Anoush] [link to this post]
 
I've got a ticket open with Plusnet but they're claiming that it will local issue on the Openreach hardware. They say that they've checked the reports of the local network with no issues found.

They have said I can leave without penalty. Looks like I'll be looking for a new ISP
Standard User adslmax
(knowledge is power) Thu 20-Feb-20 00:58:51
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Re: Peak time congestion?


[re: mackayd] [link to this post]
 
No issues with PN as far as I know.

Mine BQM: https://www.thinkbroadband.com/broadband/monitoring/...
Standard User mackayd
(newbie) Thu 20-Feb-20 11:54:45
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Re: Peak time congestion?


[re: adslmax] [link to this post]
 
PN are saying it must be a local Open Reach issue but are unable to resolve
Standard User adslmax
(knowledge is power) Thu 20-Feb-20 12:02:37
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Re: Peak time congestion?


[re: mackayd] [link to this post]
 
In reply to a post by mackayd:
PN are saying it must be a local Open Reach issue but are unable to resolve


Surely that Openreach job to put it right as that's what you are paying for your service!
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