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Standard User Andycs149
(member) Wed 01-Jul-20 21:08:59
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Severe speed drops in the evening


[link to this post]
 
Howdy Y'All

I'm experiencing some severe speed drops in the evening. My line sync remains constant (no disconnected 100+ hrs uptime reported 64564 Kbps 15946 Kbps) but the browsing speed and speed tests drop by half during the evening with lots of lag on online gaming on these hours too. Running speeds tests in the morning when im experiencing "normal service" I usually get about 55 mbs, however in the evening this drops to around 20mbs if I'm lucky some speed tests reporting 6mbs. This is on multiple speed testers including the wholesale one recommended in plusnets help section

https://www.thinkbroadband.com/speedtest/15936337786...

I've logged a fault with plusnet but I wondered if I am alone in this or have plusnet implemented some heavy-handed throttling in the evenings?

See Ya
Andy 'Mush' Smith
Standard User j0hn83
(fountain of knowledge) Thu 02-Jul-20 15:52:29
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Re: Severe speed drops in the evening


[re: Andycs149] [link to this post]
 
ISP's don't throttle customers like they used to.
Plusnet don't throttle at all.

It will be congestion.
Standard User mikel543
(newbie) Thu 02-Jul-20 16:17:20
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Re: Severe speed drops in the evening


[re: Andycs149] [link to this post]
 
Agree it's probably local congestion. Your best chance of getting this sorted is to post on their user forums. There used to be a member of staff on there with a username of Gandalf, who was very good at sorting this kind of thing out. In the past he's arranged for customers with a similar issue to be moved onto a less congested SVLAN, when they initially got nowhere withe the tech support helpline.


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Standard User kasg
(knowledge is power) Thu 02-Jul-20 20:05:37
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Re: Severe speed drops in the evening


[re: Andycs149] [link to this post]
 
Have you tried disconnecting and reconnecting to see if it gets you onto another gateway? I can't say I've had any problems in the evening.

Kevin

plusnet Unlimited Fibre Extra - sync 79999/20000 at around 450m - BQM
Using OpenDNS
Domains and web hosting with TSOHOST
Standard User ggremlin
(experienced) Thu 02-Jul-20 20:32:30
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Re: Severe speed drops in the evening


[re: Andycs149] [link to this post]
 
are you using a wired ethernet connection, or wireless.
note I have seen machines that appear to be connected by wire, but actually using their internal wifi
Standard User adslmax
(knowledge is power) Thu 02-Jul-20 23:13:13
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Re: Severe speed drops in the evening


[re: ggremlin] [link to this post]
 
Is that gfast PN? https://www.thinkbroadband.com/speedtest/15937279278...

PN FTTC 80/20 since 2014
Standard User j0hn83
(fountain of knowledge) Fri 03-Jul-20 01:53:34
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Re: Severe speed drops in the evening


[re: adslmax] [link to this post]
 
In reply to a post by adslmax:
Is that gfast PN? https://www.thinkbroadband.com/speedtest/15937279278...


Plusnet don't sell and haven't even trialled G.Fast.

It's either a wild test (single thread suggests it's FTTC 80/20) or it could be an old FTTP line.

During the very early FTTP trial Plusnet sold above 80Mb.
Those who took those packages are still on then.
Standard User Andycs149
(member) Fri 03-Jul-20 13:53:07
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Re: Severe speed drops in the evening


[re: ggremlin] [link to this post]
 
Defo a wired connection the machine I'm using is one I built it has no wifi cards in it , no other devices plugged in and wifi was turned off at the router so that no other devices could use the bandwidth during the tests and skew the results

See Ya
Andy 'Mush' Smith
Standard User Andycs149
(member) Fri 03-Jul-20 13:54:22
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Re: Severe speed drops in the evening


[re: mikel543] [link to this post]
 
thanks I've tried a post on the plusnet forums fingers crossed a staff member reads it, a speed fault has been logged but the ticket remains unanswered 9 days later ;(

See Ya
Andy 'Mush' Smith
Administrator MrSaffron
(staff) Fri 03-Jul-20 14:58:34
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Re: Severe speed drops in the evening


[re: adslmax] [link to this post]
 
Not G.fast, but you have something that is over doing the buffering and messing uo the speed test results.

By the way it is impolite to hijack another users thread - that is your warning.

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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