Anyone know what adsl packages Plusnet can currently provide without bundling a phone line?
Have an elderly relative who historically has BT for phone & PlusNet for internet; it looks as if they are on a 1Gb/mth package! (£11?) and with ongoing lockdown I am trying to configure video (Skype/Facebook) for them but I think will need a higher data allowance. It will be easiest not to disturb anything by installing fibre/changing provider, so looking at just altering the contract package.
Disappointed that with very elderly customers PlusNet has made no attempt to contact them about what account is most suitable, and on trying to contact them their Chat is just a Bot which is useless & wasted my time, and then their phone lines are on hold indeterminately.
If anyone from Plusnet monitors this forum perhaps they can contact me?