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Standard User xl125
(newbie) Mon 16-Nov-20 15:36:29
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Retention deal with plusnet


[link to this post] 		 
My contract is up in days and I wondered if anyone has been offered any retention deals. Ive just got there light fibre for about £23. Is there any deals or just change again?
Standard User Michael_Chare
(fountain of knowledge) Mon 16-Nov-20 16:52:55
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Re: Retention deal with plusnet


[re: xl125] [link to this post] 		 
Light fibre is not listed as a current product. 40/10 FTTC is £21.99 pm at the moment. £1 pm less than I agreed to pay a few months ago.

Michael Chare
Standard User xl125
(newbie) Mon 16-Nov-20 17:14:30
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Re: Retention deal with plusnet


[re: Michael_Chare] [link to this post] 		 
Unlimited but to the cabinet 15gb approx. To the house £22.99


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Standard User ppppenguin99
(member) Tue 17-Nov-20 07:20:27
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Re: Retention deal with plusnet


[re: xl125] [link to this post] 		 
my contract was up for renewal recently with a fairly large price increase. Basically because a deal they gave me a year or so ago had expired. Phoned the number on the email, got through directly to retentions and was offered an equally good deal without any hassle. Don't ask, don't get.

As far as I can see, they will offer you a deal that's about equivalent to whatever their offer is for new customers. Maybe I was lucky, maybe it's standard practice.
Standard User RobertoS
(elder) Tue 17-Nov-20 09:55:46
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Re: Retention deal with plusnet


[re: ppppenguin99] [link to this post] 		 
IIRC it is now an Ofcom requirement.

__________________________________________________________
Sovereignty Means Sovereignty

My broadband basic info/help site - www.robertos.me.uk. Domains, sites and mail hosting - Tsohost & Ionos.
Connections: OnePlus 8 Pro max 165Mbps down, 24Mbps up on Three, and B311 4G, tbb tests normally 35-45Mpbs down, 65Mbps off-peak, 9-24 up.
========================
Experience shows us that love does not consist in gazing at each other but in looking together in the same direction.
Antoine de Saint-Exupéry.
Standard User ppppenguin99
(member) Wed 18-Nov-20 06:57:11
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Re: Retention deal with plusnet


[re: RobertoS] [link to this post] 		 
ISTR reading something like that too. I doubt that the whole industry is going to fall into line quickly and there will be a fair bit of kicking and screaming..
Standard User longedge
(experienced) Wed 18-Nov-20 08:19:53
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Re: Retention deal with plusnet


[re: RobertoS] [link to this post] 		 
Was THIS what you were thinking about perhaps?

plusnet FTTC
Standard User RobertoS
(elder) Wed 18-Nov-20 10:26:42
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Re: Retention deal with plusnet


[re: longedge] [link to this post] 		 
Yes. Thanks smile.

__________________________________________________________
Sovereignty Means Sovereignty

My broadband basic info/help site - www.robertos.me.uk. Domains, sites and mail hosting - Tsohost & Ionos.
Connections: OnePlus 8 Pro max 165Mbps down, 24Mbps up on Three, and B311 4G, tbb tests normally 35-45Mpbs down, 65Mbps off-peak, 9-24 up.
========================
Experience shows us that love does not consist in gazing at each other but in looking together in the same direction.
Antoine de Saint-Exupéry.
Standard User Malwaremike
(experienced) Wed 18-Nov-20 15:20:20
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Re: Retention deal with plusnet


[re: xl125] [link to this post] 		 
As for ppppenguin99 above. Ring number given on email, you'll get rate similar to your closing contract, then the accounts dept will screw up your first invoice so you have to ring the poor adviser to sort it out. After that, I've never had a problem with PN
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