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Standard User MrKite
(member) Sun 11-Apr-21 16:19:45
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anytime calls package


[link to this post]
 
have plusnet changed the time duration fora call from 60mins to 55mins, afriend said he changed from Adsl to fttc and was told this is a new criteria, true or urban myth
Standard User Jaggies
(committed) Mon 12-Apr-21 10:48:02
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Re: anytime calls package


[re: MrKite] [link to this post]
 
Well, for your benefit MrKite (sorry!), it's rare that any PN reps post on here.
You'ld probably be more likely to get a response on PN's own forum on the Billing section, or if you are a member of the Twitterati, they do respond to tweets I believe.

Brian
From September 2001 on BTopenworld Home 500/Home 1000/Home 2000. Then ADSLMax on <n>ildram. Moved to ADSL2+ from ADSL24. I'm now with plusnet on FTTC since 28/05/2014 and loving it... I'm not saying who I work for. Any opinions expressed here are my own.
Standard User TLM
(legend) Mon 12-Apr-21 18:55:08
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Re: anytime calls package


[re: MrKite] [link to this post]
 
The "legal bit" on their website still says you can hang up and redial before 60 minutes (not 55) to avoid being charged.

https://www.plus.net/broadband/fibre-and-phone/

Whilst they don't have the greatest record for keeping the website up-to-date, the page has clearly been revised relatively recently, as it does have the stuff about the inflation-busting annual price rise, which is new this year.

If they did try to charge you after 55 minutes instead of 60, I think you'd have very strong grounds to contest it, given what the website says.


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Standard User MrKite
(member) Mon 12-Apr-21 19:18:02
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Re: anytime calls package


[re: Jaggies] [link to this post]
 
thanks Jaggies, old jokes are the best eh!
Standard User MrKite
(member) Mon 12-Apr-21 19:27:11
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Re: anytime calls package


[re: TLM] [link to this post]
 
thanks for your reply TLM, think its a bit of a myth but will do more digging just in case
Standard User Malwaremike
(experienced) Tue 13-Apr-21 11:40:18
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Re: anytime calls package


[re: MrKite] [link to this post]
 
Posted on PN forum and yes, it's another net rumour. My latest PN bill shows extra for a few minutes' extra on calls over 60 mins, as usual my beloved wife nattering to her sister again ...
Standard User longedge
(experienced) Tue 13-Apr-21 15:08:17
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Re: anytime calls package


[re: Malwaremike] [link to this post]
 
Just have a laugh about it. Same thing used to happen here every month without fail and cause endless rows.

I'd be only too glad to have it happening again if I could have her back frown

plusnet FTTC 55/10
Using a Fritz!Box 7530

Live BQM
Standard User Malwaremike
(experienced) Tue 13-Apr-21 16:43:46
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Re: anytime calls package


[re: longedge] [link to this post]
 
Only joking of course, in return she raises my monthly wine bill. My sincere sympathies LE, I can't imagine life without her nor do I want to, but you have no choice.
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