Looks like theres another issue:
If you are with Plusnet and you want to upgrade to FTTP then you will lose your landline number ( as Plusnet will not provide FTTP customers with a landline)
and for those who use plusnet email addresses , if you move to another provider then you loose your email addresses / access to plusnet email as plusnet have stopped providing email only accounts

In reply to a post by Rich_T:

for those who use plusnet email addresses , if you move to another provider then you loose your email addresses

People need to wean themselves off bundled email as it always ends in tears when you move provider. Interestingly you asked a question about leaving plusnet and how long email would stay active way back in 2012.

In reply to a post by Rich_T:

Looks like theres another issue:
If you are with Plusnet and you want to upgrade to FTTP then you will lose your landline number ( as Plusnet will not provide FTTP customers with a landline)
and for those who use plusnet email addresses , if you move to another provider then you loose your email addresses / access to plusnet email as plusnet have stopped providing email only accounts

The way to handle the landline would be to order the FTTP as a new/separate service (rather than an upgrade / migration from the existing FTTC based service). Once the FTTP service was successfully up and running, then and only then initiate a number porting request with a third-party VoIP provider. This has the effect as we know of ceasing the copper.

Importantly the landline number is retained (and can be utilised on ANY internet service anywhere) AND there is no drop or disruption to broadband. The (small) downside is a limited period of dual running both FTTP and copper services.

In some ways voice should now be treated as a portable asset able to be migrated at will independently of the broadband provider one uses. Makes life much easier to move at will.

As you’ve opened another Plusnet account, this ought to retain your email etc - but note the advice above from dect.

In reply to a post by dect:

In reply to a post by Rich_T:

for those who use plusnet email addresses , if you move to another provider then you loose your email addresses

People need to wean themselves off bundled email as it always ends in tears when you move provider. Interestingly you asked a question about leaving plusnet and how long email would stay active way back in 2012.

Thats some digging to bring things up to date, since 2012 i had managed to get a good deal on renewals with plusnet, and only recently did plusnet not seem bothered to retain me, so i moved to Now.
Ive been slowly weaning myself off plusnet email, however there are a few contacts that still get in touch with me via the plusnet email despite best efforts to get them to change address.

When i left i managed to change my plus net account to email only - just before they stopped email only accounts

The loss of landline / number would be a much much bigger issue for me than email

Plusnet forum very active on this subject over past few days. Keeping landline number a big issue for me too, as we've had it for decades.

Could you put an out of office on the Plusnet account saying your email address has changed and state what the new one is?

In reply to a post by Malwaremike:

Plusnet forum very active on this subject over past few days. Keeping landline number a big issue for me too, as we've had it for decades.

My guess is that Plusnet will offer a 'digital voice' product to accompany their FTTH service, but it's not ready to launch just quite yet - bearing in mind that Plusnet FTTH is very much a soft-launch.

I've bitten the bullet and will be transferring to BT Fibre 100 (150 down 30 up) 24th June, wanted to keep my number. Was offered 15th but can't do that.

£35.99 +£7.50 700 minutes. So about £8 pcm more than Plusnet 80/20, inc all calls

Didn't quite see the need for max speed at the moment , big jump from Pipex 20 years ago ? or so £50 pcm then ? for 0.5 Mb speed, which sensational compared to the 56k modem before that

They don't currently offer VOIP but the new Plusnet Hub 2 is a rebranded BT Smart hub 2, with an ATA / VOIP port and DECT built in.

I'd be surprised with their choice of new Hub if they didn't launch a Digital Voice product.