Anyone NOT had an email regarding email closure / migration?

I still haven't got my email from Plusnet regarding them migrating the email service to a 3rd party.

Is anyone in a similar position where they are still waiting for the email with options?

I know some people have received their email but now I am thinking I have been forgotten.

I do not use the Plusnet email facility so I want to choose the option to not migrate and not share my details.

https://www.ispreview.co.uk/index.php/2025/06/broadb...

Thanks

Up to yesterday, yes, when I got an email saying my service is due to be transferred in November, amongst other things it said, "We will begin transferring mailboxes from 17th November 2025. You will still have access during this time.
Once the transfer is complete, Greenby will contact you via email."

It was the first I'd heard but when I looked on the Plusnet user forum, I saw a thread that's been running since August.

It's a bit like bursting a boil for me 'coz I made the mistake many years ago of using my Plusnet email address as my main one so I've finally got to move on. I've got Gmail and Outlook.Com accounts but I don't know yet whether it's better to shell out for an independant email service.

p.s. If they're working through the accounts alphabetically in batches, I can see why I only just heard.

Edited by longedge (Sat 18-Oct-25 17:00:16)

In reply to a post by longedge:

I've got Gmail and Outlook.Com accounts but I don't know yet whether it's better to shell out for an independant email service.

You could take on a domain name without setting up a web-site for the domain then using the free e-mail addresses that a lot of providers bundle with a domain registration? Common suffixes like .com, .org or .net could cost as little as £1.00 to £1.50 a month. This could give you the ability to create a large number of e-mail address on the domain (e.g. [email protected], [email protected] etc.) which may be cheaper than a dedicated e-mail provider.

.co.uk is usually a bit cheaper.

I only know about the email change because of your post. So Thank You. I hope the service continues to work.

In reply to a post by longedge:

Up to yesterday, yes, when I got an email saying my service is due to be transferred in November,
p.s. If they're working through the accounts alphabetically in batches, I can see why I only just heard.

I still haven't got mine. From asking around so far I do not think they are not going through alphabetically - if they were I should have heard by now for sure. I will just have to trust the process and assume they are going through in batches and I have not met the criteria to be included yet.

I just do not want to be signed up for a paid service that I do not want. I also would prefer not for my details to be shared.

First I've heard of it! I don't use my Plusnet email addy anyway, and haven't for years, so if they tried to mail me there about it, I wouldn't see.

In reply to a post by TLM:

First I've heard of it! I don't use my Plusnet email addy anyway, and haven't for years, so if they tried to mail me there about it, I wouldn't see.

I would hope they would also send to your account email address not just your specific Plusnet branded email address just like they do when they send emails with your bill each month.

eg. my monthly bill email is TO addressed to both my_email @ address.com and postmaster @ plusnet_user_name.plus.com

My experience (in this case as well) is that they always send emails twice. Once to postmaster@ account.plus.com and once to named@ account.plus.com

I've always been mildly irked by the constant duplication but have supposed that there's a good reason behind it

Edited by longedge (Mon 20-Oct-25 15:56:50)

I have oversight of a PN account and the contact email is one of mine. NOTHING has been received.

I have just also accessed the PN email - nothing there either.