I wonder whether this BT configuration error has anything to do with the Good Piie / Bad Pipe problems that people have been seeing.

Reply to Dusty please mate.

As has been seen many times before low cost isp's suffering problems if not going out of business seems to prove cheap is not always the best

They weren't always a low cost ISP for business users, at one point we were paying almost

In reply to:

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I even tried calling the Premium support line only to be told by recorded message "This service is closed" which really cheesed me off big time.

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So you dial the 50p a minute number it answers with that recorded message ?

You got it!!

wow

I would say that is a no no charging 50p when you call then getting a recorded message to say they are closed.

More refunds on the way !!!

Surprisingly not.

http://www.icstis.org.uk/pdfs_guidelines/Guideline3.pdf

See "Out-of-hours and overflow messages"

Apparantly as in good old Plusnet fashion...its not working theres an issue!!

No surprise really.

Now that PlusNet reps aren't on ADSLg and PlusNet customers are going to PlusNet forums, the PlusNet customers who help PlusNet customers with problems have less forums to read, they can do all the helping needed in PlusNet forums.

That's my take on the reason for customers helping customers on this forum stopping.
In fact I'm thinking that if I want to post here I should change my sig, as I don't particularly want to become a target for the PlusNet bashers.

Some people don't jump from one ISP to another all the time, and some people find that overall, PlusNet is better than many other offerrings, especially if you avoided LLU before it was stopped, avaoided Max or were one of the 90% with no problems, and don't often need any customer support.

I like PlusNet's tranparency, even if the own goals are more apparent. I don't like the idea of web only support, but a well hidden phone number is better than an Indian call centre charging premium rates with no agents capable of answering technical questions. I also like included staic IPs, web space with cgi and mysql, being able to run your own server.. a lot of things that don't appeal to the mass market, and are hard to find unless you want a bit here and a bit there, plus more money for extras. In other words I prefer a bundled IP and decent web tools than bundled phones,

As I'm making general comments, on the subject of people who bought into speeds that practically nobody could deliver, didn't it seem a little strange, paying for up to 24 mb/s when only 2 mb/s was on offer? It always seemed obvious to me that those accounts were for extra peak bandwidth, no more. There I think caveat emptor applies.

Now I'm not happy with PlusNet at the moment. There are a lot of things wrong, and if things get to bad, I'll have to leave. But it's not reached that point yet and I'm willing to give them a chance. I'm certainly not kicking them while they're down and I'm sick of the vendettas here. In fact those vendettas could well be why PlusNet customers are less likely to try to help anyone here.. if anyone posts a problem that is. So far I see complaints, speculation and rumour, not customers asking for advice or help.