> "Voice of the Customer" - Who writes this stuff?

That was my reaction too when I first heard that term... But in the end what they're called doesn't matter as much as whether they can do an effective job.. If the change indicates a change in culture, etc. then they can be called whatever they like as far as I'm concerned (although something one can actually related to this function is always better :-p)

seb

I wonder if that's a play on the ventriloquist and its relationship with the dummy then?

Given that they are our "Voice of the customer", I'll leave it up to you to think which one of the two in the above relationship the customer is..

Indeed it is a good change, but one that wouldn't have been necessary in the first place, if they hadn't messed around with something that was working, and everybody understood.

Now we've had an awful lot of debate, not to mention confusion for some customers and visitors - only to end up back where we started. Hardly an achievement!

It basically seems as if everything is driven by marketing - they change something because someone has told them it sounds better - not because it works better.

T.

well i would like to say congratulations to the new member of staff. In my eyes he is the ideal candidate

the figure i have been quoted is 2 weeks and you should see the changes.

I truly believe this is their last attempt to put things right and you know what, i think they will.

They have had their downfalls, as long as the spin is kept away and actions are done, i think they are on a winner.

However they have a lot to do, so i welcome the beginning of

"Back to the Plusnet..... We once Knew!"

Let me guess ........PCSNI?

Sounds suspiciously like New Labour doesn't it?

Plus.net.. the New Labour of ISPs...

nope wait for the announcement :-)

Edited by soundsystem (Fri 25-Aug-06 22:07:02)

Someone from the PUG?

In reply to:

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Sounds suspiciously like New Labour doesn't it?

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The announcement said:

...and one other new recruit

Maybe you're getting John Prescott to add a bit of punch to the operation