>How can you find something you know nothing about, duh hello!!

>Obviously if I had known it existed I would have joined.

Well if you don't read what's written you won't know will you. How do you think everybody else found the forum. Trouble is some people want their hand held all the time and blame others because they can't be bothered to do anything for themselves.

>Do you actually think before you post!!!

Do you?

They DO actually moderate it... they communicate to the mods advising them which members ask awkward questions and which ones need to be ejected for causing trouble by asking repeated questions.

Even one of the mods at the time threatened to quit over being what he thought was being pressurised by Plus.net to punish these people for airing their views.

If the forum wasn't run by Plus.net in some way, why was Plus.net's Carol Axe calling Simon and Wadev telling them that they were no longer wanted as customers, and all this for asking certain questions on the Plus.net forum?

Read about it here:

http://portal.plus.net/central/forums/viewtopic.php?t=32495

Edited by caesar_salad (Sun 27-Aug-06 12:19:02)

Only when I am discussing items with someone who obviously dislikes PlusNet getting a bad rep.

Although all their bad rep has been caused by themselves.

There's a big difference in airing your views (which many people do) and being deliberately disruptive. I suspect that many of the complains came from customers who were sick and tired of these plonkers hijacking the forum.

Some people could actually say the same about your posts George!

BTW, was the word "plonkers" really necessary given the fact that you don't know the people such as Wadev personally so you can't base your judgment on your own opinions?

Edit:

This quote from Liam Martin is interesting..

<Quote>

Posted: 23 Aug 2005 18:30

I must say I am surprised. We were not notified or consulted in anyway - you would have thought they might have let us know that they had threatened to ban someone.

I'm wondering where the instruction came from....

</Quote>

Taken from this URL on the Plus.net forum:

http://portal.plus.net/central/forums/viewtopic.php?t=31971

It does seem that the Plus.net forum wasn't as independent as it was made to believe.

Edited by caesar_salad (Sun 27-Aug-06 12:37:25)

Please don't make me dig out all the links on a BH Sunday. You could just trust me as I don't tell lies. Sometimes I do speculate but I use appropriate terminology.

You seem to think that any criticism of PlusNet by an ex-customer must be invalid and/or a distortion of the truth. That seems to be symptomatic of your 'vendetta' against the ex-customers and non-customers who contribute to this forum. Perhaps this is your own way of fighting back against the people who Mr Potesta has told you are waging a vendetta against PlusNet -- but it's neither productive nor mature. The best thing you could do if you want to counter the tide of PlusNet criticism here would be to post postive news and views about PlusNet rather than waste your time trying to expose an imagined vendetta. The PlusNet reps should be doing the same instead of running for cover when they ran out of answers.

Simon

I have access to the PUG forums through one of my referal accounts (who hasn't left yet) and I haven't felt the desire to copy and paste the contents on this forum.

I was a happy Plusnet customer once but left sharpish when I saw the way they where going and didn't like what I could smell in the air from Plusnet.

This post by Liam pretty much summed up the feeling at the time and I'm sure that a lot of people agreed with what was said...

<Quote>

Posted: 23 Aug 2005 21:21

Plusnet seem to be forgetting that there are a team of moderators on this forum that put in a hell of a lot of time and effort to make these forums accessible for everyone and a pleasure for people to visit.

Part of our moderation involves restricting access to those users causing problems... and this is always carried out at our discretion when we belive somebody is causing a nuisance and/or breaking forum rules.

In this instance, it came as quite a shock to myself (and the others I'm sure) that not only had Plusnet taken matters into their own hands and decided that if a user continues posting, they will restrict their account - but also - that they failed to even notify us, explain their actions etc... We had to find out from the user on here - and we still haven't had any word or feedback from Plusnet despite a PM sent and the issue being raised in our Senior Lounge forum.

We have routines and procedures that we follow for restricting users access. Plusnet have people like us giving up our spare time to help them out and help out the community to relieve them of the pressure and work of moderating it themselves.

From what I have seen of Wadev's posts - yes he does post fairly frequently and isn't afraid to say exactly how he feels. But none of the posts I have seen have broken any forum rules and why cudn't the Comms team / Ben just ignore him.

If Ben was concerned, then why didn't he come to us?

I am speculating that this is not down to Ben. But rather down to an instruction coming from someone higher up the chain. I would also speculate that the reasons for this would be more to do with the bad publicity that could be being promoted by negative posts in the Customer Feedback forum.

I must say that I am shocked and upset and I never expected this of Plusnet to be honest.

They have made a big mistake in my opinion. Not only do they appear to be completely disregarding the moderators as a team of people who give up a lot of combined time to assist them as well as generating a huge backlash of bad publicity including a huge thread on ADSLGuide.

Hopefully I won't be next for the chop for posting my true feelings. I never was one to keep my feelings to myself and if I feel Plusnet need to be criticised then I am happy to do so.

Plusnet really need to turn themselves around and instead of focusing on trying to stop people trying to create bad publicity, they should try and fix the reasons people feel they need to complain in the first place.

Im afraid I refuse to just brush this under the carpet. I am not posting this on behalf of the other moderators. But I am sure they are just as bewildered and unhappy as I am. Correct me if I am wrong, guys.
_________________
Liam Martin

</Quote>

and PCSNI puts in his bit as well..

<Quote>

Posted: 23 Aug 2005 21:42

I have had to read this thread several times and still cant believe it.

What on earth did they hope to acheive by such a rediculous move.

There have been Plus Net PR disasters in the past, but a blatent and ill conceived stunt such as this beats them all.

Thank goodness for ADSL Guide and Plusnetters because if this is the way management are thinking at PN Towers it wont be long before we wont have a forum.

Freedom of speech?..........where did that principle go.

Nice move guys.
_________________
Mark
PlusNet Small Business Customer and Forum Moderator

</Quote>

It seems that by your definition Plus.net did the right thing even though 2 moderators of the said forum believe that it was a knee-jerk reaction.

You can see why some people get upset with your comments when you base your replies on here not on fact but on what you perceive to be true..

"The big difference is I am a paying customer so entiled to make comments on the service I am receiving. I would not dream of going onto forums of other ISP's poking my nose into what does not concern me."

So as an ex customer of 6 years, i have no valid cause for questioning? Of course it concerns me, i may want to make an informed decision before considering going back.

"The other big difference is I'm a concerned and interested customer where as you are just a trouble making busy body poking you nose into something that does not concern you."

Again a classic quote, from someone who is so intent on keeping th forums free from perosnal attacks. I would compare a person of your callibre, as someone who starts a war, and then crys to the UN when they are getting hammered.

George you cannot imho argue so positively and constructively on other boards, and then at the same time show no regard or respect for people on another forum, just because they do not wear the same shade glasses.

Please, i ask once again, keep the insults, and use them somewhere else.