We'll cross that bridge if it ever gets built..

If that is the case here and now and there and then then a long holiday is called for....

We don't accept any of our staff lying to customers.

As Chris has said if you can give us the username and an approximate time of the call we will track this down and deal with it.

In reply to a post by paddyclark:

We'll cross that bridge if it ever gets built..

I would rather blow it up!

Fair point...

unlike most bridges we wont get over it

Mand, I don't think you will get this (authentic) information from him.

I suggest you don't waste your time here and concentrate on getting the 18 month contract for existing customer transfers oveturned.

If there was no such call please let us know..

If it gets built Im joining all the other trolls that will take up residence under it!

Which Plusnet 8GB package...

Price suggests it is an old Plus package, opt 1 was 2GB, 2 was 15GB and 3 was 30GB

"We will NOT force you to change your old package into the new package but from April 2009, all the old product will be automatically switch over to the new product but you remain on the 1 month contract. The only change is the price - work out much cheaper for you. "

This is a complete contradiction, something has been misheard, or mis-communicated. As I don't see what a sales person had to gain from saying what you say they said, i.e. its not encouraging people to move now, all it seems to serve is to put dis-information out.

Yes Please .. loyalty for years should not be rewarded with a lock in