Netgear Nighthawk PO setting

Hi

Im trying to setup my new broadband with PO to my netgear router but its just not connecting..

The genie on the netgear wont pick up the setting automatically so i have tried myself setting up manually but it just fails

setting are

Country - UK
Provider - Other
Transfer mode - atm(adsl)
DSL mode - auto
Multiplexing - VC-BASED
VPI -0
VCI - 38
Encapsulation - PPPOE
Get IP address
Get DNS address
NAT enabled
MAC - left to default & also tried setting to MAC on PO Router

Login required and i have obtained username & password from the PO

PO Router is Technicolor DWA0120


Any help?

right im connected

the only thing i changed was

vlanid set to 101

another question though, i'm signed up to fibre broadband plus is that a adsl connection or vdsl?
because i cant connect via vdsl?

sorry im new to this normally a virgin media customer

Fibre=VDSL

right well on my router it only connects to adsl?

i try vdsl2 and nothing

does it take time for line to be changed from adsl -vdsl?

If you signed up for Fibre Broadband it will be VDSL, also if it needed vlan id 101 to get it working it must be VDSL because that is not used on ADSL. The DSL mode is auto so perhaps it can connect to either but does not report correctly, however saying that the transfer mode should be PTM for VDSL not ATM. What speeds do you get, particularly upload if it is much more than 1Mbps it is definitely VDSL. Can you get the line stats from the router, sync speeds etc?

My router is a netgear nighthawk in connection type I can pick

ADSL - AUTO
VDSL - VDSL2

Just ran speed test and I get

30Mbps download
8Mbps upload

Dont seem very broadband plus to me lol

The maximum download speed of ADSL (to be precise ADSL2+) IS 24Mbps so you are quite obviously on VDSL.

right i have changed out the rj45 cable to the filter to the one provided by the post office.

and now it connects via PTM VDSL2 mode

have to admit i really down get fibre much prefer cable

i signed up for 67Mb/sec with a guaranteed minimum speed of 42Mb/sec so shouldn't i be seeing 42mbps download on speedtest not the 30mbps im getting now?

In reply to a post by patters78:

i signed up for 67Mb/sec with a guaranteed minimum speed of 42Mb/sec so shouldn't i be seeing 42mbps download on speedtest not the 30mbps im getting now?

Yes, but if you wish to complain they will probably want you to connect with the Post Office supplied router and run a speed test using a website they suggest.

I've been looking at reasons for slow broadband all day and fixes.
I've learnt a little more regarding ADSL/VDSL.

Looking at my master socket it isn't the latest so I have ordered a new NTE5C and faceplate perhaps that might help
Some people say the wiring to the supplied filter can be a bottle neck

Hopefully it speeds me up