We are located in rural mid-Wales. In a storm at the end of November two poles were taken down by fallen trees interrupting service. These were located a stone's throw from our property on farm land. After a delay of a fortnight, due to the backlog of storm damage, our local Openreach guys heroically strung our phone line back through the treetops which required trailing it across a field normally occupied by sheep. Because the line is still working (suprisingly well), there appears to be nothing our ISP can do to expedite the repair which is now two months in the waiting. A separate issue is that pole erection is sub-contracted to a firm in South Wales who are reluctant to visit mid-Wales unless they can tackle multiple jobs in one visit. Surely there should be a time element in the SLA?
It is very hard to raise a case directly with Openreach unless there is a direct danger to livestock or the public due to the state of the line.
In a previous incident a partially fallen tree was resting on the line, but the ISP could do nothing unless the service failed. This was resolved by direct action, not by Openreach - our neighbouring farmer removed the tree with a loader and the line pinged back into place! We should have been able to get this fixed via the ISP.
Should the procedures between ISP and Openreach be amended to cover these situations?
Edited by gtrman (Sat 02-Feb-19 12:15:25)