I currently have an ADSL Max broadband connection from Plusnet that delivers under 5 Mbps - I consistently get around 4.2 Mbps download, 0.4 Mbps upload on the ThinkBroadband speed checker.
When I try to order a USO connection based on my postcode and street address, I get refused because - according to the USO speed checker - I have access to a 10+ Mbps connection ("You can already get speeds of 10Mb or more... That means you’re not eligible to request a network upgrade for this address"). But when I try to order one from anyone who can provide here (the exchange is 'Market A'), surprise surprise, all I can order is ADSL Max at 5 Mbps!!
So... should we assume that the USO request site is fixed never to actually provide any USO connections? The Digital Divide here is getting wider... and wider... and wider...
In theory I could call the "universal service help desk on 0800 783 0223" but who wants to call a BT Help Desk during Covid-19? Life is too short.