Technical Problems for 9 Days+ ... Be Warned

I've been having tecnical problems for 9 days now....

Day 1: It was blamed on the exchange not up until 6am.
Day 3: Now is a port was not open, BT's fault. Line failed tone test. Could be 5 days to sort out. #Error 300/200.
Day 5: Card from BT through door saying line is OK. Tried phoning, 2 Hr wait for Level 3 Support. Added note to fault, now #Error 200.
Day 6: Tried Phoning 2hr wait again. Added a Message on fault will phone me back.
Day 7: Tried Phoning 2hr wait again. Ask if fault still open and why havn't phoned, 72Hrs wait for level 3 call back aparently.
Day 8: Tried Phoning ...... Still waiting.....
Day 9: Tried Phoning ...... Still waiting.....

If you are thinking of getting sky I'll wait a couple of months if I were you.

Edited by littlec (Thu 28-Sep-06 14:17:50)

seems more like a BT fault rather than sky's.

*If there was ever a BT problem, it was fixed within 2 days.

Still waiting for Sky to fix the fault on their end now.... Who knows what the problem realy is, can't speak to anyone without waiting 2Hrs.

The best laught ever is trying to contact customer services to complain. It says becuse of demand they can't take anymore calls and says ring back later, then hangs up ..... after the mandatory 20 number presses. This does get anoying after 6 atempts.

Are you using the freephone number? What time are you calling -- I always get through with no queue at about 9/10pm on the freephone number the couple of times I've called.

oh I get through after about 2 rings, but the ones who answer can't help me cos I need to speak to level 3, and thats the 2 hr wait......

That he/she has chosen Sky Broadband

Error #200 - what ever this means.

Technical support Level 3 required to look at this, = 2hr phone wait or ......
Leave you number and they will phone you back.....
now thats been 4 days .....

But I did speak to some nice guy in level 1 support and he emailed the manager of level 3 saying I'm still waiting and it unacceptable ......

But that was this time yesterday and still nothing ..... :-(

Very bad service if your unlucy to have migration go wrong.

Yea, that does suck. Hope you get it fixed.