I got an update saying that there is a easynet tag? on my line and BT will remove it. Then a day later, a phone call saying can I switch my modem on.

Will post stats soon.

lol..they had their own tag on the line and had the cheek to ask bt to remove it ? lol

Credited my account for money spent with no service.

And a �5 good will gesture, for the phone calls.

So I'm down �10 for no xbox live access for 2 months, and �10 for my easynews account I couldn't use!

I think I will send another e-mail.

Edited by littlec (Thu 23-Nov-06 11:35:00)

To be honest, I am not sure the xbox live and easynet access are Sky's problem ie the provision of a broadband service does not include xbox live and easynet.

IMO you should be trying to get the money out of microsoft and easynet.

My daughter switched to Sky 2 months ago and is still waiting for it to work. They have been blaming BT all this time. I considered going to Sky and am glad I didnt and never will now since I have seen how my daughter has been treated and lied too. On one call to CS they told her she had cancelled the order then in the same call she was told there was a problem with the Xchange !!! There have been many more calls like that. She will never know whats going on because BT wont discuss as she has to go through Sky

I am considering cancelling my Sky TV contract (�40+) just because of the way they are behaving. Well not just because the TV progs are rubbish anyway. I know it my business wont being lost wont bother them but think of the mony I will save.