Under Sky terms & conditions, I believe you have 4 weeks to cancel the Sky TV/Broadband package (from the day you begin to receive service). This possibly is tied into the Credit & Consumers Act.

Can't be sure, but I think that's the situation with most services/products e.g. BT and so on.

If your outside of the 4 weeks, you might need to consult Citizens Advice as technically Sky have done no wrong. They have provided you a TV service which your recieving.

The only mistake Sky have made is that they are unable to provide BB for you at the present moment. The BB product is after all an add on product to your existing TV service, unless you signed up to 'See, Speak & Surf'.

If you had signed up to their package regarding the 'See, Speak & Surf', and they couldn't provide BB - then you have a full right after 4 weeks to cancel the product as they have broken contract & have not fairly advertised the product to you.

Good luck, anyway with the outcome. I'm not sure on all of my facts, but I think the 4 week rule stands. You probably need to persistantly chase them, that you have been mis-sold the product.

Edited by helpmeplease (Fri 26-Jan-07 13:03:27)

Sorry I should have made it clearer.

When I was been messed around by Sky, I cancelled in temper, rather than try and sort it out or offer me anything to stay, they cancelled.

I have since had all my issues sorted out by Sky and am quite happy with them now.

If you sign up to Sky BB you have 8 days from connection to cancel if you are unhappy.

Someone asked a question re threatening to cancel to see if it bucks them up, my answer was aimed at that, just to show they call your bluff. Seriously Sky is like a PC you just have to have it.

Rang 08700 2489300 again and am still in pending cancel (was put in there on 5th Jan).
As long as my PIPEX connection stays live, I am not too p**d off although slightly.

Just realised it can be up to 30 working days from when the order is put into Cancel Pending according to the guy (not just 30 days) so I will probably will be in there until mid-February at least.
Oh well, will ring them next week again to check.

What a laugh.

What excuse can there be for an order pending cancel they have either requested it or not ?

Who knows how these great minds work in Sky and BT?

I can only place a new order once it gets out of the Pending Cancel system which can take up to 30 working days (and I never even cancelled my original order, their stupid systems (or people) did).

Is technology not supposed to make things easier?
How can it take up to 6 weeks for my order to get out of their cancellation system(s) and how can they blooming well cancel it to begin with?

An Update.........



They have just cancelled my order and I have (foolishly some would say) resubmitted. Through no fault of my own and due to Sky's incompetence, I have had to pay for Sky TV (which I only got for the cheap broadband) and my existing ISP (�20 to F2S).


I am agreived that I have had to fork out another �20.00 activation fee and think that Sky should as an act of good will waive this. I called customer services and they said there is nothing they can do and I should right in. Does anyone have a number for a department that I can call who may have the authority to refund my �20? I know its not a lot of money, but its the principal of the thing im unhappy with.