Is my order going through?

Hi all,

I have decided to migrate from Orange to Sky. After a few problems with my mac code, sky have now accepted the order and have given me an activation date of the 12th Feb. I have had a look on the BT tracker and the only order I can see is:

Description Product name Quantity Cost Rental
CEASE LLU LINE SHARE PSTN 1 � 0.0 � 0.0
CEASE CEASE SMPF 1 � 0.0 � 0.0

This is scheduled for the 15th Feb and I am guessing this is to cease my Orange connection. Should I be concerned that there seems to be no order for Sky?

Thanks
hullcity

Which order tracker is that? It seems to be a different format to the one I get when I log in to bt.com (doesn't have quantity or cost.

It is the BT tracker site; I have just selected 'view details' and that shows the info on cost etc

hullcity

Ah, I see. I have a change order there for 9th Feb, but can't view the details. I get "We weren't able to retrieve your order information. This could be a temporary system issue, please try again later". I suspect that's the cease of UK Online, but strange it's a "change" order.

Yep, mine is a change order but the view details says it is a cease. I am just concerned there is no order for Sky!

hullcity

Probably needs to wait for the Orange cease to go through first. I'm just waiting for my cease to complete and then I can order Sky Broadband, but I can't view details for that order!

If you are on a Sky LLU exchange, I'm not sure if you will see a provision order through the BT system (as Sky have their own kit there, the order should be through their order system)...

I would have thought this would be the expected process for an LLU exchange, but I may be wrong.

I am on a Sky LLU exchange (have gone for the MAX package). Sky have told me my activation date (spoke to them 3 times and all said the same) so I guess it is just a case of keeping my fingers crossed!

Cheers
hullcity

To answer my own post:

Spoken to Sky again who have said my order has failed. However, bt inform me the order on my line is for a cease of my current provider of Orange. This means come the 15th Feb I will have no broadband at all (not happy about that) and should be free to join sky on the 16th. Does this sound about right?

thanks
hullcity