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Well I had been having random disconnections and slow speeds for about 3 days. The phone line was also sounding fuzzy.
I telephoned BT who called me back after apparently testing it saying there was nothing wrong. In desperation I called Sky as the problems continued. They answered in less than 1 minute and were very helpful in trying to correct the problem. The slow speeds were indeed a fault on the line which BT had missed and they had an engineer out within 4 hours to fix it.
The disconnections continued so I called support again. I had to wait a whole 2 minutes before they answered. Again they were very helpful and diagnosed a failing router. They told me to disable UPnP and set the wireless to 108mbs until the new router arrived. This worked and the internet was stable again.
New router arrived within 3 days and I am all back to normal.
Thanks Sky that was the best ISP support I have ever had.
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