Tried all of that,

i called sky at 11pm last night and got through to Tier3 at last, I have got to say the chap was the most helpful tech support person i have ever spoken, knew exactly what had gone wrong on the line (which was the automatic re-grade) and was able to sort my line out in real time to get the best speed for my line based on the line noise,

now synced at just 10273 downstream and 764 upstream,

what happened was when the change over from ADSL 1 to ADSL2+ the systems messed it up basically based on what BT said the line could have, then when i called and raised the ticket they re-graded the line and it damaged it even further,

All sorted now and i am pleased with the help i got from Sky last night,

Also the way they can view and update the router is very good, i was a little frustrated i was unable to use my own router but i do see the benifits of using their's as it makes support so much easier.

Thanks
Rob