Poor ping times (up to 80ms to the first router)

I was just connected to Sky (the Mid package).

On the first day my pings to the first "easynet" router were pretty crummy, bouncing between 60ms and 80 ms. (I'd expect a maximum of 30ms for this first hop, on my previous provider I got around 18ms for the first hop).

So, I emailed Sky and the following morning they said they'd emailed me back with "[we've made] some adjustments to your connection... set your max delays to 8/8 and this will improve your ping times/latency."

And that day I was getting a 30 ms ping. Great.

Well, it was great until the next day when the latency has dropped back to 60-80ms. This time customer support wasn't so helpful: "Unfortunately we are unable to make any further changes to your line."

So, my question is, for other people on the LLU packages, what sort of ping time do you get to the first Sky router? Is 60-80ms to be expected on Sky, or is this problem specific to my line?

(By the way, ping times were measured using the router's maintenance ping and traceroute tools)

Tracing route to bbc.co.uk [212.58.224.131]
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms 192.168.0.1
2 27 ms 25 ms 23 ms cr1.lclan.uk.easynet.net [87.87.252.175]
3 18 ms 18 ms 18 ms ip-87-87-152-225.easynet.co.uk [87.87.152.225]
4 29 ms 30 ms 29 ms be2.er10.txlon.ov.easynet.net [195.66.226.43]
5 30 ms 29 ms 29 ms bbc-gw1-linx.prt0.thdoe.bbc.co.uk [195.66.226.10
3]
6 33 ms 33 ms 32 ms 212.58.238.133
7 29 ms 29 ms 29 ms rdirwww-vip.thdo.bbc.co.uk [212.58.224.131]

Trace complete.

they prob put your max delay back up call them and check.

my mid package llu i get 27ms.

sudo traceroute 212.58.224.131
traceroute to 212.58.224.131 (212.58.224.131), 64 hops max, 40 byte packets
1 192.168.1.1 (192.168.1.1) 1 ms 1 ms 1 ms
2 cr1.ndhas.uk.easynet.net (87.87.252.103) 39 ms 22 ms 41 ms
3 ip-87-87-154-65.easynet.co.uk (87.87.154.65) 18 ms 18 ms 17 ms
4 be2.er10.txlon.ov.easynet.net (195.66.226.43) 26 ms 25 ms 21 ms
5 bbc-gw1-linx.prt0.thdoe.bbc.co.uk (195.66.226.103) 22 ms 39 ms 27 ms
6 212.58.238.133 (212.58.238.133) 22 ms 22 ms 35 ms
7 rdirwww-vip.thdo.bbc.co.uk (212.58.224.131) 25 ms 37 ms 23 ms

I am 60 miles south of London so not too bad.

Well Angel_Rex, you were right. After not taking no for an answer, I got a reply from a more clued up person who discovered that the delay setting had been put back to its default. It's set back to 8 and I have good ping times again. Hopefully they'll stay that way!

no probs, they did the same to me first time around... not sure why had no problems since!!

enjoy

Well to compare as a BT user here's mine:

Tracing route to bbc.co.uk [212.58.224.131]
over a maximum of 30 hops:

1 1 ms <1 ms 1 ms voyager.home [192.168.1.1]
2 14 ms 16 ms 15 ms esr9.edinburgh6.broadband.bt.net [217.47.157.140
]
3 15 ms 15 ms 14 ms 217.47.157.13
4 14 ms 15 ms 15 ms 217.41.218.9
5 14 ms 15 ms 15 ms 217.41.174.66
6 14 ms 15 ms 15 ms 217.41.174.142
7 16 ms 14 ms 15 ms 217.41.218.38
8 15 ms 15 ms 15 ms 217.32.78.83
9 16 ms 15 ms 16 ms 217.32.169.233
10 22 ms 21 ms 22 ms core1-pos8-0.manchester.ukcore.bt.net [62.6.204.
226]
11 29 ms 29 ms 28 ms core1-pos0-9-0-0.ilford.ukcore.bt.net [194.74.65
.113]
12 28 ms 27 ms 26 ms core1-pos9-1.telehouse.ukcore.bt.net [194.74.65.
114]
13 27 ms 27 ms 31 ms 194.74.65.6
14 27 ms 26 ms 26 ms 212.58.238.153
15 25 ms 25 ms 25 ms rdirwww-vip.thdo.bbc.co.uk [212.58.224.131]

Trace complete.

I live in North East

In reply to:

---

Well to compare as a BT user here's mine:

---

I fail to see the relevance.

ditto

212.58.224.131] over a maximum of 30 hops:

1 1 ms 1 ms 1 ms Router
2 31 ms 29 ms 35 ms cr0.nduck.uk.easynet.net [87.87.252.69]
3 25 ms 25 ms 24 ms ip-87-87-154-65.easynet.co.uk [87.87.154.65]
4 28 ms 28 ms 28 ms be2.er10.txlon.ov.easynet.net [195.66.226.43]
5 28 ms 28 ms 29 ms bbc-gw1-linx.prt0.thdoe.bbc.co.uk [195.66.226.10
3]
6 28 ms 28 ms 29 ms 212.58.238.149
7 29 ms 29 ms 29 ms rdirwww-vip.thdo.bbc.co.uk [212.58.224.131]

Trace complete.