Hi i now have a wireless dongle which orange give me for free so when ever it happens again i wont have to pay BT open zone £5 a day but if sky had just give me a little help setting up my own router that would of been fine

Edited by deleted (Wed 11-May-11 13:12:16)

Hi i now have a wireless dongle which orange give me for free

I hope you're right. After all you seem to be unable to understand that you signed up to terms and conditions with Sky that required you to use their router. Why you expect support to set up a third party router is beyond me.

No not expect at all just think they could of helped that's all. i help people all day with web design and stuff when i don't really have to but i like to help others. but i know not everyone is like me and that's fine.

Edited by deleted (Wed 11-May-11 14:48:37)

In my mind you have every right to expect help or some good will gesture for your down time with Sky. Its ok to say use their own router T&Tcs blah blah, however waiting 7 days for a replacement is far from acceptable.

It could be worse you could have waited 7 days for another router only to find it was worse than the first one sent out.I've just hooked my Netgear up after getting the user/pass and will wait for this new firmware to arrive for the Sagem.

however waiting 7 days for a replacement is far from acceptable.

I quite agree. However you can't expect an ISP to provide support for every router on the market. If you don't like the "must use the supplied router" don't sign up. It's quite obvious really.

Not sure the OP was asking for support on every router though?

He was asking to be able to use his own router which Sky have gone out of their way to make difficult by withholding key information and possibly using mac address restrictions to prevent it.

There's a massive difference between doing that and by saying "well.. sorry if its not our kit your own their own for support"

Every other DSL ISP manages to let others use their own kit?

does every other dsl supplier charge £7.50 p/m for a truely unlimited product ?
(we both know the answer to this!)
and this makes my earlier point - if you are wanting better support, quicker response, next day courier for routers etc, you will need to pay for it via a more expensive supplier, i think you kept trying to hammer the point (if not you apologies) that the "free" router is not free you will pay for it somewhere etc - well the same could be said of a more expensive supplier, you will pay for the ability to get a replacement router "next day"ed to your house in the monthly charge.

even if you ignore all the t+c's issues, the support for only one router etc
£7.50 p/m for no limit access (time or data) you have to accept that you are not paying for a 99.999% SLA response time product and accept if you do hit a snag, it might take a few days longer to fix

to the op?
did they get the part to you in the 7 days?
are you still going to ditch them and move - if yes may i ask to whom (how much etc)?

In reply to a post by The_Jimster:

does every other dsl supplier charge £7.50 p/m for a truely unlimited product ?

I'm not entirely sure that allowing but not supporting third party routers on their network would cost Sky any money. What is probably costing Sky money is the flood of support calls caused by Sky's latest Sagem router, which has serious problems.

Has Sky kicked anyone off for using a non Sky supplied router?