I will log in and check everything else. I remember there was something strange I had to do (but can't remember what) getting it working last time..... However I am at work at the moment.

Thanks NickyJ if you could that would be great as i could really do with getting it working i am on btfon at the mo and it costs £5 a day

When my Sky router failed in 2009 Sky were perfectly happy for me to use my router while I waited for the replacement. It was trivially simple to configure my SpeedTouch 586 to work on Sky.

The absence of any problem when using my own router was discussed in detail with Sky Support and provided the confirmation Sky required that the root cause of the problem was indeed a failed router. At no time was any comment made against the use of my router in these circumstances; in fact it was encouraged as part of the diagnostic process.

Just use your own router and get on with it.

JPL

Google is your friend

Sky BroadBand with a Belkin Router

In reply to a post by cornishweb:

Yes very true GMAN98 they are the only ones. and i really cant see how its my router when i have tired the belkin and that wont connect either so looks like i will be waiting until friday for new one and i bet it still wont work

Do you have all of the details you need? Does your old router still fire up so you can extract the username/password details? If not and Sky won't give you them over the phone your out of luck I'm afraid

In reply to a post by wanapoo:

Google is your friend

Sky BroadBand with a Belkin Router

Yep you certainly need your pppoa username/password from your router or from Sky over the phone

Hi i have my user name and pass but it just wont connect does anyone have the file with the settings on ?

The Belkin set-up wizard should auto detect the settings and all you need to do is enter the username/password.

Does it show anything on the router logs as to why its not connecting? Maybe PPPoA authentication failed or something?

all the lights go green then the connection light goes red after a few secs

What about the logs on the router, what are they saying?