Upload Sync

Is there a way to get my upload speed up, i've spoke to the sky tech and they say no, but are they just saying this, what do you guys think, this is my line stats.

ADSL Link Downstream Upstream
Connection Speed 14128 kbps 765 kbps
Line Attenuation 29.5 dB 18.0 dB
Noise Margin 6.9 dB 14.7 dB

In reply to a post by tommy_boi:

Is there a way to get my upload speed up, i've spoke to the sky tech and they say no, but are they just saying this, what do you guys think, this is my line stats.

ADSL Link Downstream Upstream
Connection Speed 14128 kbps 765 kbps
Line Attenuation 29.5 dB 18.0 dB
Noise Margin 6.9 dB 14.7 dB

the max upload sync for sky is around 1300kbps, but there isn't many who see that but 1100-1200kbps should be easily achieved going by your routers stats
but with a snr of 14.7-15db you won't get anywhere near it, sky have set it @ 15db to cap it no other reason,.the line will support a higher upload sync than sky currently offer the upstream snr should be a lot lower

So it is sky that are restricting it then, i am guessing the upload sync i've got is what everyone is on if that is there cap?.

In reply to a post by tommy_boi:

So it is sky that are restricting it then, i am guessing the upload sync i've got is what everyone is on if that is there cap?.

your upload sync is lower than what most people get, 1100kbps + on lines than are able to support it, you would see that if they manually set the upstream target snr to a lower value the sky default target snr is i believe 7db , ring them and ask for it to be set to a lower value, they may say they can't blah blah blah, but if you can get to their tier 2 support they should do it,

Has any other sky customers managed to get there upload highered, i think they told me that if they make my upload better than it is, they will have to lower my downstream, is this correct?.

In reply to a post by tommy_boi:

Has any other sky customers managed to get there upload highered, i think they told me that if they make my upload better than it is, they will have to lower my downstream, is this correct?.

based on the stats you posted i would say no, as i have similar stats to you, and the increase in upload speed sync aint goning a lot as it's 768kbps now, on ukonline with a 4db margin it got 19.5mbit down and 1214kbps up my up snr was still around 7-8db maybe higher my atten was 28 down 15db up but i had fastpath also

Edited by tommy45 (Sat 03-Sep-11 05:08:16)

In reply to a post by tommy_boi:

they told me that if they make my upload better than it is, they will have to lower my downstream, is this correct?.

No; complete rubbish (but typical of the gibberish most 1st line support staff give out - basically either anything to make you go away, or just complete guesswork as they know little about the product - other than what's on their script).

ADSL2+ will support up to around 1.3Mbps upstream without having to lower the downstream. Annex M will boost the upstream further (providing your line is short enough), but this will reduce the downstream and I don't even know if Sky offer it in the first place.

My line is with BE (but also on ADSL2+).
My current upstream is 1.1Mbps, with a 36dB upstream line attenuation (58dB downstream), but to achieve this sync BE have me on a 3dB target margin (which applies to both up & downstream).
Your line will support the full 1.3Mbps (providing Sky offer it - a lot of providers around the World cap upstream sync speeds), but as Tommy45 has said, you may not do that with a 15dB target margin.

In reply to a post by tommy_boi:

Has any other sky customers managed to get there upload highered, i think they told me that if they make my upload better than it is, they will have to lower my downstream, is this correct?.

Have you requested the gaming profile from Sky?

If you have similar stats to me how come you have managed to get 16Mb out of your line, also would it be worth me ringing them up then and asking them to make my upload better, as it seems from posts from here that they are just telling me anything?.

No i haven't, would this be how i would get my upload better?.

Yes. I intend to ask for my connection too when the DLM has finished

Should i wait until DLM has finished then before asking to get my upload put up?.

Dunno. I'm not in a desperate rush.

I was more keen to get voicemail working, as they said it was on, but it wasn't working - so they switched it off and then a couple of days later switched it on, and then 24 hours later it was working.

But the internet works, just not at full speed yet

I think i remember us talking, i think i had already had my line activated and yours was the next day or something, what speed did you get connected at then, if i'm on about the same bloke that is?.

Yeah, that's me. It started on 4096 and last time I looked it was 6144. The upload is around 700 at the moment. The predicted is 8000-10000 at 36 attenuation. But we'll see...