Arrowebrook Exchange (Wirral) outages

Hi All.

Our local exchange on the Wirral (Arrowebrook) has had an outage again this evening� this is about the third or fourth outage that I can remember we�ve had in about the last 6 months or so.

I�ve just contacted Sky Support and asked about trying to get some information about any on-going issues at our exchange and hopefully find out what, if anything the local Sky support team (at the exchange?) are doing to stop these frequent outages.

The guy at support, although helpful, was unable to offer any specific advice other than check in these forums (Sky must have great faith in the power of the forum ) and I�m just wondering how I�d get to the right department at Sky to get some answers because there is obviously issues that Sky need to deal with at our exchange.

Thanks in advance for any help

How can you tell it was an outage at the exchange?

I am also on this exchange. When I called Sky's Support there was a pre-recorded message stating that they were aware of issues on the exchange.

In reply to a post by DJS:

I am also on this exchange. When I called Sky's Support there was a pre-recorded message stating that they were aware of issues on the exchange.

Yes, same here plus the Sky Status page showed our exchange and a couple of others that were hit.

Hopefully, whatever the on-going issue(s) are, Sky are on top of it and we'll have less of them in the future.

Cheers