no sky fttc available at ardrossan exchange

hi folks been surfing the web looking for some answers to my questions and this seems a very good site for information

here goes
my exchange WSARD ARDROSSAN was fttc enabled as off 30th Oct 2012
my local cabinet went live 3 weeks ago
i have done the bt infinity checker and wholesale checker and can get fttc
speeds of around 60meg
so i phoned up sky who is my isp and was told its not available just now
i have read up about llu enabled exchanges which mines is and also about a GEA link which needs to be done i asked sky for a timeframe of when this could be done and was told they did not know
is there anyway i could find this information out ???
thats over 3 months now and still nothing from sky what a joke
they must be losing customers big time

any info or help greatly apreciated

I'm afraid to say you will not even get a ballpark date out of Sky for when Sky Fibre will be available at a particular exchange as they deem it "commercially sensitive information". I know as I've had this with my own exchange.

Quite why it is so sensitive when just about every other provider can already give you the service you want is beyond me. I can understand it on non-FTTC enabled exchanges, but where BT Infinity is already available, surely it is in their interests to tell their customers when it will be available rather than have them leave to other providers.

i know its joke i have waited over 3 months to wait for the exchange to be upgraded

i moved house recently and knew fttc was available in the area only to be let down by sky

is there anyway to get out of a contract over the non deployment of sky fibre when other isps are offering a better and faster service ???

i started a new contract mid dec

they lost my custom due to that nonsense policy, it turned out they enabled about a week or 2 later but I wasnt going to take the chance as it could have been potentially months with then my cabinet getting full.

I would guess you don't have grounds to get out of the contract as you did not contract based on future options but on your current service. It's a bit like taking out a lease on a BMW and then wanting to break it because they bring out a new and better model.

No business case for Sky to spend the money on the link and capacity, or awaiting delivery of the capacity.

May never be done.

In reply to a post by Ignitionnet:

No business case for Sky to spend the money on the link and capacity, or awaiting delivery of the capacity.

May never be done.

Sky have unbundled the majority of exchanges in the whole Uk, of course they will order gea links for all fttc exchanges eventually.

In reply to a post by dave2150:

In reply to a post by Ignitionnet:

No business case for Sky to spend the money on the link and capacity, or awaiting delivery of the capacity.

May never be done.

Sky have unbundled the majority of exchanges in the whole Uk, of course they will order gea links for all fttc exchanges eventually.

They've unbundled less than half of them, they do them when they think they'll make a profit on the deal. GEA will be much the same way. Where there are few LLU customers the case to invest in GEA is trickier.

Will probably happen eventually but not a done deal.

The annoying thing is that Sky didn't bother unbundling here after Metro cable pulled out of the area and Sky had to bring in subbies to cope with the work, especially as up unil last year there wasn't any adsl2 here at all - they could have made a killing here as the only ISP here offering over 8 megs.

Strangely the only exchange in the county that they have done is a small 3k line one in an area which has many holiday homes. Sky LLU isnt as widespread as they would have you believe and quite honestly with my 10k line exchange being left out for so long I'm not sure I would consider them at all.

I cant fathom how they work this stuff out, especially in a area with reception issues where Satellite can often be the only way to get a decent range of channels - so many sky dishes... so little ADSL speed!

In reply to a post by warweezil:

Strangely the only exchange in the county that they have done is a small 3k line one in an area which has many holiday homes. Sky LLU isnt as widespread as they would have you believe and quite honestly with my 10k line exchange being left out for so long I'm not sure I would consider them at all.

There could be some high cost in getting backhaul connections into your exchange for some reason.

Well Saundersfoot is 12 miles east of here , a little out on its own.. and I would have expected that on a cost per customer basis that the smaller exchange would be more costly. Add to that the fact that the exchange covers a fairly rural area and the number of longer lines makes the decision even more unexplainable. They didn't even do the "county town", out of the whole county they just this one small out of the way spot.

In reply to a post by warweezil:

Sky LLU isnt as widespread as they would have you believe..

I don't think they've ever said their LLU service is widespread and they are quite upfront about how many exchanges are LLU'd, currently 2117 I believe, which is only about 38% of the exchanges in the UK.

I quit Sky(phone/broadband) over this very reason.

IMPO, they're shooting themselves in the foot by not giving fibre dates. Fibre was available in my exchange from December onward. Sky were completely unable to tell me when it would be for them. As a result, I've now left and gone from Plusnet fibre. Same price, slightly cheaper line rental.

Now HAD Sky said, March or even April, I probably would waited around for them.

In reply to a post by white43:

Now HAD Sky said, March or even April, I probably would waited around for them.

Some ISPs would lie about when their fibre is arriving in order to keep you, I suppose at least Sky didn't.

Precisely my situation. BT Infinity has been available to me since last May, yet Sky still cannot/will not tell me when/if Sky Fibre will be available. In fact the Executive Support Team told me it was available to order about a month ago, yet the online system still won't let me!

I've now only got a few weeks left on my 12 month tie-in for phone/broadband so I too will be looking elsewhere if things don't change in the mean time.

A couple of years back their checker claimed that Sky were about to unbundle every exchange in this county (and the next when I checked). I ruled them out after that fiasco, they were happy to sign you up but didn't like the idea of you canceling before the change - but once I found out that Sky LLU wasn't coming here the trust in them was gone - no way was I interested in the horribly contended connect service. They keep pestering me with mail=shots about broadband. not that it will be an issue much longer - contract time is due and that means a few months off of sky until they offer me an inducement to return... or not..