I'm back home now, with a screen shot to print out of the stats.
As I wasn't able to get to the stats before asking here, we simply tried the test socket in the bedroom. No internet! Three wires to the faceplate, T2 orange/white, T5 white/orange, T3 green. Wires OK but obviously not the master.
Turns out there is another socket behind a cupboard in the hall. Another master. Tried that, tbb speed test still in the 300kbps area.
Opened up, tried the test socket, works but no change to speed. But! Faceplate wires T2 blue, T5 brown. Ouch! What the heck, in polite terms. (Old style cable?) Test socket gives us the same tbb speed, and then with your help I got the stats.
We find a corner of the add-on front porch with a jumble of wires and small junction/join boxes. All as it was when they moved in 2-3 years ago. They had never had broadband in this area so didn't realise there was anything wrong
. Just thought it was poor here.
I'm going to print the screen shot of his stats and also the attenuation/speed graph. Which I think I have downloaded somewhere as the link on my site now hits a completely revised website
. He's going to get Sky to call out OR to sort the wiring, and we hope there isn't a charge as it is star wiring before the master. Tea/coffee and biscuits required, as it's obviously a DIY job by someone. He'll pay if he has to.
My broadband basic info/help site - www.robertos.me.uk
| Domains,website and mail hosting - Tsohost
Connection - Plusnet
UnLim Fibre (FTTC). Sync ~ 59.2/14.4Mbps @ 600m. - BQM
"Where talent is a dwarf, self-esteem is a giant."
- Jean-Antoine Petit-Senn.
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.