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Just had fibre connected, pretty disappointed with the results. We were getting 4.9mbps and now getting 7.2mbps on fibre. Upstream is now 628kbps and used to be 600 I believe. Should I wait a while and see if it goes up or ring up to complain? I thought I heard there was a 15mbps minimum with fibre?
Thanks
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What was your estimate for FTTC when you signed up? What is BTw's estimate?
1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC
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Hi
It said 15.6 - 15.6 mpbs on the sky page. The engineer mentioned something about 15.3mbps too. We said it was only 7.7mbps and he said something like oh well that's all good then.
I turned the router off when he went and it messed up, it was connecting via wired but wireless was not being broadcast, I tried to log in via my wired computer and it wouldn't load the webpage, so I did a full 50 second reset of router, changed all the settings back and now its only 7.2mbps lol. Ping is around 10-15 though which is better.
Is it possible to cancel now or has the 12 month contract started? Seems hardly worth it for around 2.5mbps upgrade.
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I'll give sky a ring first though see if they can do anything
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Have you tested a wired connection? Disconnect from the WiFi, then connect via wired. Run a speedest. Is this as bad?
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Yeah they are wired tests. I'm checking the status on the router page, its showing as nearly 7.3mbps, speedtests I get about 6.9mbps, wired or wireless.
Just rang up sky, he did a line check and found nothing wrong, he said just wait up to two weeks then it should get up to 15.6mbps.
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 I'm checking the status on the router page You sure you are not on ADSL? Fibre does not show speeds in the router. Or do you mean you have an unlocked fibre modem?
1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC
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I have the SR101 sky router. The BTO engineer came today and fitted a BTO unit that connects to the router.
I noticed in the log it no longer says what it connects at, but I can see it in the status page. Although things like line noise and attenuation are now gone.
Its now connected by MER, has a difference IP address range and my ping is a lot lower so yeah I think it is fibre 
pic
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I noticed in the log it no longer says what it connects at, but I can see it in the status page. Although things like line noise and attenuation are now gone.
You know you have to reboot the router (not the BTO modem) for it to update the connection speed.
James BT Infinity 2 19/09/2012 - Sold 42/6 - Getting 46/8 - Sync 50 / 9 Mbps @ 470m approx
14 years of broadband (ntl: cable to BT FTTC) - Router: Asus RT-N66U - Modem: Huawei HG612 speedtest
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The BTO engineer came today and fitted a BTO unit that connects to the router. So from when you started this thread until then you were on ADSL and your reported speeds accordingly. You can't get fibre w/out a fibre modem (fitted today),
What a hoo-ha!
1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC
Edited by XRaySpeX (Wed 27-Nov-13 23:19:13)
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Hi
I'm not really sure what you mean.
I started the thread after the BTO engineer had left and we had fibre installed (27/11). I was on Sky Broadband Unlimited before, getting 4.9mbps, now getting 7.2mbps on fibre.
The 15.6mbps speed was a estimate from when I signed up for fibre.
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Yeah have tried that, its still the same speed.
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Got a new router today, thought it would be the black one with vdsl2 modem built in, but it was another white sr101. I looked at both the boxes of my SR101 the newer one was SR101f and had get ready for your fibre connection or something on the top, which was different to my old SR101 box that had sky broadband on top, so I thought it might be a more up to date model. Tried toe new one and it wouldn't connect to the internet. Something about DHCP in the logs. So have gone back to my "old" one.
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I think a read of http://www.thinkbroadband.com/news/5929-reminder-abo... is worth while. Notice how there is no system where it starts slow and gets faster with the fibre product.
In fact the speed in the first day or so is usually the best you will see.
As for the speed versus estimate, all depends on where your street cabinet actually is. If the line length is around 1.5km or more then the speed is to be expected. If its under 1km then you should expect more speed.
Restarting the white openreach modem is something to be avoided, but to make the modem retrain it is the only way. So one restart to get the VDSL2 part to resync is a good thing to try, but DO NOT keep doing that every few hours as the Openreach system will slow you down even more.
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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Ok yeah I probably rebooted them (turned power off) about 5 times now, won't anymore!
I just had a look at the faceplate, the engineer removed the filtered faceplate I had on there and added a BT Open reach Mk2 faceplate with the modem socket at the top half of the faceplate. He had reconnected the bell/ring wire, so I just pulled it out and rebooted. Its the same speed at the moment though. Before when I was on Broadband unlimited and I removed the ring wire there was no speed increase immediately, but when I rang sky to adjust the line I went from around 2-2.5mb to 4-5mbps.
I'll give it a few days then see about cancelling, if I even can. not worth the extra money for only 2.5mbps more.
Yes I think the cabinet box could be around 1.5km away.
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Rebooting the SR101 should not be a problem. The DLM really worries about the data from the Openreach device.
The extra cost for the small extra speed is probably not worth it, unless that fraction extra does help you do something. If it was me I would making sure Sky had logged you not been happy with the speeds NOW, rather than just waiting the two weeks they said. Cancelling earlier is easier.
If 1.5km away then it will have a long shot, and the amount of data from the labs is minimal to non-existent for how VDSL2 performs at those lengths, so for it to be so far out is not that shocking, annoying and maybe ISP could have couched the estimate better.
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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I rang them up last night, not sure if they keep a log of it or not. I said I just had fibre installed and was unhappy with the speeds as they weren't near what I was quoted. It was only tier 1 customer support so he asked for a mobile number, ran a line check nothing wrong, he said in a few days or up to 2 weeks it should hit that quoted speed (15mbps) so basically he didn't know what he was talking about. He did say to ring back if there's no improvement or it goes down in speed.
It could be 1km away or 1.5km hard to judge really
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When you swap routers on Sky Fibre it can take up to 40 minutes for the new router to receive an IP address from Sky.
This has been seen since day 1 of the SR101 trials over a year ago. In simple terms, the old DHCP lease has to expire before a new one will be allocated to the new router.
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Ahh I see, thanks.
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After being able to download at 910kb/s the last few days, today its only maxing out at 800kb/s, yet my router (sr101) is still showing 7612 as the connection speed and hasn't disconnected?
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How are you measuring this?
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After being able to download at 910kb/s the last few days, today its only maxing out at 800kb/s, yet my router (sr101) is still showing 7612 as the connection speed and hasn't disconnected?
You need to reboot the router for the connection speed to update. The router only gets the speed from Sky's end when it starts up. In the meantime your Openreach modem can reconnect at slower (or higher) speeds without the router knowing.
James BT Infinity 2 19/09/2012 - Sold 42/6 - Getting 46/8 - Sync 50 / 9 Mbps @ 470m approx
14 years of broadband (ntl: cable to BT FTTC) - Router: Asus RT-N66U - Modem: Huawei HG612 speedtest
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That makes sense, good to know thanks.
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The router only gets the speed from Sky's end when it starts up. Does the Sky router display the fibre sync speed? This is unusual, isn't it?
1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC
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Not for Sky, it's also available on their website.
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Are you using wifi or ethernet connection when measuring?
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I was just downloading a file and noticed it only downloading at 800kb/s, so tried a speedtest.net and it gave 6.5mbps downstream, when before it was about 7mbps downstream (when it would download at 910kb/s)
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ethernet
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I was just downloading a file and noticed it only downloading at 800kb/s, so tried a speedtest.net and it gave 6.5mbps downstream, when before it was about 7mbps downstream (when it would download at 910kb/s) isn't 6.5mbps rather more than 800kb/s?
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I was trying to find out if this is unusual in general, not just for Sky obviously.
I take it that's a 'Yes' for sync speed.
1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC
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We are by your bits (b) and your (lack of) Bytes (B)! 1 B = 8 b.
So Windows reporting a download rate of 800 KB/s is much the same as a speedtest of 6.5 Mbps.
Also bits never come divided into milli (m) but often can be seen in hordes of Mega (M).
1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC
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It's unusual for a router to display the sync speed as this is usually known only by the modem.
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But Sky can do it with their router? But only the instantaneous sync speed when the router is rebooted? Thereafter the sync speed could change and the router wouldn't know?
1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC
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I've heard reports before on FTTC about the modem resyncing but the router not noticing and maintaining the PPPOE session, but I've never seen it myself.
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But Sky can do it with their router? But only the instantaneous sync speed when the router is rebooted? Thereafter the sync speed could change and the router wouldn't know?
Sky's router has custom firmware that queries something at the Sky HQ end that gets the sync speed from Openreach, but only once per reboot. So yes, and yes.
James BT Infinity 2 19/09/2012 - Sold 42/6 - Getting 46/8 - Sync 50 / 9 Mbps @ 470m approx
14 years of broadband (ntl: cable to BT FTTC) - Router: Asus RT-N66U - Modem: Huawei HG612 speedtest
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Its still ongoing...
Phoned up Tuesday, they booked an engineer to come out the next day PM, so I wait all day and no one turns up. Ring them up again, turns out openreach had chose to reject the appointment due to lack of information. On Thursday I'm told to expect a call at 4pm, I get the call then I'm told to expect another call between 5 and 6pm, get the call and he books the appointment in real time so they can't reject. He runs a line test and sees a fault, but says its a fault outside the home and an engineer won't need to visit, it will be dealt with in 72 hours and they will phone us back to inform us whats happened.
Friday morning 8:30 get a knock on door, its open reach engineer come to look at the fibre. He is here for over 3 hours, testing various things, testing the line outside, speaking to colleges on the phone. He swaps my modem for a Huawei modem as it seems to work better. He was getting about 8.7mbps on his tester, they reset the profile and it was showing 14.4mbps at 100% but there were some crc errors? But when he would attach the modem it wouldn't connect at 14.4 but 8.7. He seems to think we are right on the edge of line length and something in the modem was making it think the length was longer, so he swapped it for a Huawei modem (other one had a hr fault?). He found something wrong with the line outside too but it didn't make any difference.
He was very through and didn't give up easily, quite impressed. But he said "they are going to slowly increase the speed to see what you can get but don't get your hopes up" I think he said it was fine at 8.7 but I've never even see that speed yet. Currently at around 5.4mbps I would guess, we were getting 6.9 before he arrived, but hopefully something will happen! Especially since I have connected faster than this on normal adsl before!
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Has been no real change in speed so decided today to turn off the power to both modems to see if it would connect any higher or lower (know its not advisable to turn off openreach modem) but it just connected at 5000 down and 600 up, pretty disappointing, had better adsl speeds.
Not sure why its worse now the engineer has been, we were getting 6.9 before he visited. Looks like we are going to cancel now as its exactly the same speed as normal adsl, if not slower! (have connected about 5.8mbps on adsl before) Guess the cabinet is just too far away, will have to wait until they put in another closer if they ever do!
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