unlimited adsl but limited vpn

Just found out my unlimited adsl package has new limits when it comes to using vpn.

Throughput drops from 1.4m to an average of 110k. Not only does this limit my vpn, but it limits my second computer to the extent where on boot it won't sync up to the windows ntp server, or is able to contact windows update service, never mind resolve dns.

My previous provider was ipredator and that was fine, but they no longer take paysafe. My new provider is ghostvpn who seem to offer outstanding service and value for money, if I was not limited to my isp.

The person at sky info informed me that the adsl service now no longer supports vpn due to fibre being introduced and my only recourse is to move to the professional version of fibre.

Also my contract is up in less than 2 months, how is Zen besides being a bit more pricey?

If Sky is limiting vpn it is breaking the rules around totally unlimited.

Am sure others use bpn for the odd bit of home working, so have you confirmed with other users of same vpn service that all is well?

NOTE one assumes you are not saturating connection in one direction

Mr S, it smells like the old days of heavy traffic management. All starts off quite well, but then the speed drops, and poodle to a trickle.

It could be the router, the only problem with that the old vpn gave me far more than double the throughput, for hours/ days on end and never crashed. Also when I bypass the vpn and go naked, there was no restriction and all the data flows sometimes reaches 1.6m (in peaks, average is 1.4M). I did ask what the latest firmware was, and she could not tell me that either.

Today was a record. After just over 2 months of starting off around 500k, it actually made it to the 1.2m mark for a fair few mins, then trailed off back to 70k.

Unfortunately I do not know anyone who uses Cyberghost vpn. A friend did tell me a certain site (p-bay), on their front page was advert for free, and unlimited vpn, which I may try, but I should not have too.

I use VyperVPN on my Sky Fibre service and can max out my 40 meg speed with it. Are you defently sure its sky limiting you and not the new VPN company your using as a quick google using the word ghostvpn slow bring quite a few results

I use cyberghostvpn paid version and I Max out all the time with standard ADSL with sky.

jamie543, It's the router or sky. The router worked fine using other vpn.

Doubt it is cyberghost, as only one pc goes through the vpn, so I let this run and do its stuff. Meanwhile the other pc that uses the same router and all are cabled not using wifi, but no vpn often does not even get ntp or resolve domain names, other times it works but it is just slow, and I'm not even using 35% of my normal bandwidth

So if the other computer is slow that is NOT using the VPN and the VPN is turned off probably suggests one or more of

1) Congestion at the exchange
2) Congestion on Sky backhaul
3) Line issues where modem is seeing lots of errors
4) The resolving domain names, have you considered changing DNS servers

In reply to a post by chrispduck:

Doubt it is cyberghost, as only one pc goes through the vpn,

It could be cyberghost if you are using their free VPN as that has a speed cap on it, but not as slow as in your post.

If cyberghost were going to cap speeds further than they claim, it would be the free VPN that would get reduced.

I use PIA but I am on Sky Fibre now.

However I had no issues at all using VPN when I was on Sky ADSL, sometimes using VPN on a few bits of kit at once.

Edited by deleted (Wed 29-Oct-14 18:57:21)

1,2&3 they checked the line and found no errors.

set the dns to googles 8's

Each time the VPN is disconnected, within a few minutes all starts to work again. also when starting, for about the first minute, all works ok too

I'm currently downloading at 450kB and uploading at 44kB and can't even watch youtube.

This chap reiterated that the Totally Unlimited broadband package does not support VPN. I asked for an email confirming this, and the way he sounded think someone further up the chain will be writing it.

I'm on Cyberghost paid scheme

Thought about PIA, but being USA based, thought nah

Supporting VPN usually means they will help you fix problems rather than its blocked.

What is the connection speed of the line? It may be you are getting close to saturation in one direction.

In reply to a post by chrispduck:

I'm on Cyberghost paid scheme

Thought about PIA, but being USA based, thought nah

PIA being in the USA was one of the reasons I picked them, as the US is one of the few countries that does not have a mandatory data retention policy. Romania (were cyberghost is located) are actually legally obliged to log under EU law, even though cyberghost says they don't.

I like PIA as I can connect up to 5 devices at once. How many devices at once does cyberghost allow on their paid for option?

Could it also not be due to how its been setup? for example the OP says even the computer not going via the vpn has the slow issues whilst the VPN is acive if its using the router to make the VPN could it not be a case of the router CPU and RAM are not up to the job of running the VPN at certain encryption levels.

Also it would be nice to be told how the VPN is being achieved ie how its connected for example do you use the sky router then have that connected to anouther router with the Vpn setup or have you got anouther setup?

line starts are not to bad, but please remember that this was taken with the vpn PC running too. but 10M down and 0.9 up

http://www.thinkbroadband.com/speedtest/results.html...

It the US and UK super injunction type of legal thing that generates uncertainty for me. Legally both countries can force secretive monitoring, and if the companies give the game away then they can be sued.

Not doing anything nasty, but one only has to look at those UK Virgin porn viewers/sharers (unsure of which) and Virgin were forced to hand over 800 out of 1600 names. Who knows what tomorrows flavour of illegality will be?

It is just 2 PC wired to two port on a router. Once of the PCs runs the companies VPN software. There are really very, very few setting to choose from and non for speed or frame size etc.

So those earlier figures were roughly half filling the in both directions at the same time?

A final word on this.

I ended up with Sky downloading around 400k/s via vpn, it did for some minutes go up to 600k, but 400k was a good day. Although when the client started, 1.4M/s was often reached.

This would also would also stop me from watching films and at the same time, and when opening web pages they timed out and I had to keep refreshing.

Since then my contract with Sky has become void, and to be honest if I was offered a good retention deal I may have stayed. However, I took the Plusnet deal, and although it is still in the honeymoon period, my first attempt was 1.5M/s via my client for an iso which consisted of various o/s drivers on dual layer DVD, and I was still able to watch youtube and surf at the same time. While my other downloads have been much smaller, the have been faster without destroying my ability to watch a film at the same time.

Totally unlimited - Ha!

In reply to a post by chrispduck:

It the US and UK super injunction type of legal thing that generates uncertainty for me. Legally both countries can force secretive monitoring, and if the companies give the game away then they can be sued.

Not doing anything nasty, but one only has to look at those UK Virgin porn viewers/sharers (unsure of which) and Virgin were forced to hand over 800 out of 1600 names. Who knows what tomorrows flavour of illegality will be?

As I stated in an earlier post, by using a VPN that doesn't log, in a country which does not have a mandatory data retention policy (e.g. the US), that means there is nothing the VPN can can hand over.