Sky doesn't offer support to gamers with routing issues.

I've recently been having problems with my connection to a games servers (League of Legends).
My broadband connection is fine. They literally just need to reroute connection to the two servers I provided them with as currently on the current route I have 90% packet loss.

I have phoned them multiple times regarding the issues.

On one occasion they told me "We just don't care".
On another occasion they told me "Sky does not support gamers", which I found kind of ridiculous, I'm not just a "gamer", I am one of their customers having issues and they are refusing to support me.

I've experienced this routing issue before with previous ISPs (Virgin, Blueyonder and BT).

The difference is when I called them to have my connection rerouted for the I.P addresses I provided it was done within an hour.

I've had no problems with Sky for a year until now,and the first time I have a minor problem they just straight up refuse to support or help me.

The technical support wouldn't even talk to me, they just keep making the first line support lady that I was connected with to walk back and fourth Chinese whispering what I was telling her to them.

They kept telling her to tell me "That SHE couldn't help me and we should end the call". lol?

I don't think that any ISP HAS to fix a route to a specific server. If you have unrestricted access to 99.99% of the internet then that is probably all they HAVE to give.

Maybe you should tell us these two servers for which you are having trouble, and other people can check - that might determine if it is an issue within the Sky network, or somewhere outside of Sky's remit.

I've not used this myself. But some other people I know have.

It's called WTFast and I think its some kind of vpn for gaming. You should look in to it. I'm not sure of costs or games that it works with, and in a perfect world you shouldn't have to pay for another service. But I thought I'd suggest it.

A VPN or proxy in theory could be a short term solution, as it means your traffic goes another route. Not ideal but gets around the issue for you.

do a google, you will find a NOC contact email address, they dont reply, as they not supposed to deal with end user complaints, but I have used it twice, and problem both times was fixed within an hour.

Try not to word it as you a customer tho, just report a routing problem with consistent packetloss between 2 end points, and supply a mtr for both directions.

These type of problems reported via tech support is head scratching at best, its outside their script.

Of course you need to do a bit of your own testing first to determine the problem is within sky's control.

Edited by Chrysalis (Mon 19-Mar-18 16:31:15)