I've recently been having problems with my connection to a games servers (League of Legends).
My broadband connection is fine. They literally just need to reroute connection to the two servers I provided them with as currently on the current route I have 90% packet loss.
I have phoned them multiple times regarding the issues.
On one occasion they told me "We just don't care".
On another occasion they told me "Sky does not support gamers", which I found kind of ridiculous, I'm not just a "gamer", I am one of their customers having issues and they are refusing to support me.
I've experienced this routing issue before with previous ISPs (Virgin, Blueyonder and BT).
The difference is when I called them to have my connection rerouted for the I.P addresses I provided it was done within an hour.
I've had no problems with Sky for a year until now,and the first time I have a minor problem they just straight up refuse to support or help me.
The technical support wouldn't even talk to me, they just keep making the first line support lady that I was connected with to walk back and fourth Chinese whispering what I was telling her to them.
They kept telling her to tell me "That SHE couldn't help me and we should end the call". lol?