Recently lost half my download speed.

I recently upgraded from Sky�s 40/10 product (which was solid and always gave me 40meg down), to their 80/20 service and a new Sky Q hub.

I was getting 50Mbps down (40Mbps on Wi-Fi), even had the line all checked by OR at Sky�s insistence as I was a couple of meg short of their anticipated speed, but I was pleased enough.

This week I noticed that my download speed has dropped to about 25Mbps on both wireless and wired. Checking some speed test logs suggests it�s been like this for a couple of weeks or so. Voice line is fine, BTW.

Checked the Sky hub and it was connected at only 25000kbps, so rebooted it and it�s now synced at 50000 again, but I�m still only getting about 25 meg.

I called Sky, and the line passed all their tests so their goon blamed the following:
1. The Wi-fi signal/poor placement (but I�m seeing it on wired devices).
2. My �internet cable� - by which he meant my Ethernet cable. But I�m seeing it on wireless devices, but tried a different cable to humour him.
3. The physical port on the hub. See answer to 2 and tried a different port just in case.

I also tried a different ADSL cable, but all the cables are brand new and nothing has changed since I was getting better speeds.

They are sending a new hub just in case, but I don�t think this can be something on my side.

Here are my current line stats (apologies for what I�m sure will be bad formatting when I�ve finished typing):

Broadband Link Downstream Upstream
Connection Speed (Kbps) 53670 20000
Line Attenuation (dB) DS1:11.0 DS2:24.7 DS3:37.9 US0:6.2 US1:21.9 US2:31.8
Noise Margin (dB) DS1:6.6 DS2:6.5 DS3:6.5 US0:11.1 US1:11.0 US2:11.0

Any clues?

TIA.

if sky use ip profiles, then it may be stuck, but I dont think they do.

Might be best to wait until new year has passed before pressing ahead with a possible service fault, when everyone is back working properly, in that time a fault may get fixed and it goes back to normal by itself.

In reply to a post by Chrysalis:

if sky use ip profiles, then it may be stuck, but I dont think they do.

Might be best to wait until new year has passed before pressing ahead with a possible service fault, when everyone is back working properly, in that time a fault may get fixed and it goes back to normal by itself.

After a couple of days, the speed crept back up by itself. So case closed! Thanks.