When I contacted Sky about my not having been changed to Sky Fibre Max they did offer me Sky Broadband Superfast with a new 18 month contract but the predicted speed of Sky Broadband Superfast for my line was only 24 mbps down which seems ridiculous since my line usually has a rock solid flat-graph of almost 38 mbps with the Sky Fibre Unlimited line sync speed being capped a 40 mbps.
I told them that I wanted the Sky Fibre Max that they promised me but was told that was not possible as that no longer offer Sky Fibre max to people who are not already on it, (although those already on it can keep it), and I now suspect that the Deslam in my cabinet is full.
Are Sky Fibre Unlimited and Sky Fibre Max lines physically separated in the exchange/cabinet or is it just a programing limit that needs to be changed to move my line from one product to the other? - If it is just a programming change it seems churlish not to just change me to what was promised, (even though I realize that I may not see a speed increase).
At present my broadband contract with Sky has ended and I can move to another provider if I wish to but for the most part I am reasonably happy which creates a dilemma since my router indicates that my line could potentially support a download speed of over 55mbps. (That speed may be overly ambitious since my line down attenuation is 18 db but a higher cap is always desirable).
Is Sky Broadband Superfast the same as Sky Fibre Max or are there speed differences and are the speed caps the same ?
If the Deslam in my cabinet if full; would moving from Sky to another ISP move my wiring to another Deslam ?
I ask this because a line fault was repaired last week, (ie. crosstalk on an Openreach wire). - This was corrected last week and although my present thinkbroadband speed test is back to a rock solid almost 38 mbps my router now reports a sync speed of 40 mbps and it now also reports a max rate of 40 mbps instead of the max rate of over 55 mbps that was previously showing before the repair, the physical moving about of the Openreach wires and a profile reset). - My line down attenuation is still 18 db.