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Standard User SevenOfNine
(learned) Thu 25-Jul-19 20:46:55
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Sky Fibre Unlimited to Sky Broadband Superfast


[link to this post]
 
Sorry if this has been asked before, but haven't been browsing the forum for a while...

Summary - just spoke with sky about cost of my package as it seemed expensive compared to stuff advertised on TV. Turns out I had Sky Fibre Unlimited (10/40mbps) @£22 and separate line rental @ £18.99 + £5 for Sky Talk Eve and W/end. Saved some ££ by switching to their current product - Sky Broadband Superfast for £37 including Sky Talk Anytime Extra.

Anyway, apparently the Sky Broadband Superfast is limited to 59mbps compared to the 40mbps of the old product. I was advised that this was dependant on line quality (etc).

So, after switching the speed stayed exactly the same. Is this a coincidence (i.e. line limit is 40mbs) or a config issue ?

This is what the modem says when it boots up:

Jan 1 00:00:09 syslog: BusyBox v1.17.2
Jan 1 00:00:09 syslog: plc0 (Int switch port: 4) (Logical Port: 4) Link UP 100 mbps full duplex
Jan 1 00:00:09 syslog: eth0 (Int switch port: 3) (Logical Port: 3) Link UP 1000 mbps full duplex
Jan 1 00:00:09 syslog: [ 7.392000] eth0 (Int switch port: 3) (Logical Port: 3) Link DOWN.
Jan 1 00:00:10 syslog: [ 10.423000] eth0 (Int switch port: 3) (Logical Port: 3) Link UP 1000 mbps full duplex
Jan 1 00:00:20 syslog: [ 20.352000] Line 0: xDSL G.994 training
Jan 1 00:00:22 syslog: [ 22.355000] Line 0: ADSL link down
Jan 1 00:00:24 syslog: [ 24.799000] eth0 (Int switch port: 3) (Logical Port: 3) Link DOWN.
Jan 1 00:00:27 syslog: [ 27.827000] eth0 (Int switch port: 3) (Logical Port: 3) Link UP 1000 mbps full duplex
Jan 1 00:00:39 syslog: sky dhcpc client (v0.0.1) started
Jan 1 00:00:41 syslog: [ 41.367000] Line 0: xDSL G.994 training
Jan 1 00:00:50 syslog: [ 50.370000] Line 0: VDSL G.993 started
Jan 1 00:01:07 syslog: [ 67.694000] Line 0: VDSL2 link up, Bearer 0, us=9995, ds=39998
Jan 1 00:01:16 syslog: sky dhcpc client (v0.0.1) started
Jan 1 00:01:38 syslog: ptm0.1 - WAN link UP.
Jan 1 00:01:38 syslog: Received valid DHCP lease from server. Connection UP.
Jan 1 00:01:38 syslog: Connection Up. SNO/MAC/IP/SWVER: [B20016AD006668/902106E01610/5.64.26.205/2.09.2510.R]
Jan 1 00:01:38 syslog: Send out NTP request to ntp1.isp.sky.com
Jan 1 00:01:38 syslog: Time has been set from ntp1.isp.sky.com
Jul 25 19:37:18 syslog: Received NTP Sync Reply from ntp1.isp.sky.com
Jul 25 19:37:45 syslog: bind 0.0.0.0 - Address already in use
Jul 25 19:37:45 syslog: bind 0.0.0.0 - Address already in use
Jul 25 19:37:46 syslog: bind 0.0.0.0 - Address already in use
Jul 25 19:37:46 syslog: bind 0.0.0.0 - Address already in use
Jul 25 20:10:58 syslog: Lease renewed 3600 ip 5.64.26.205

In the Hub Status page the connection speeds are us=9995, ds=39998

Any views ?

TIA
Richard
Administrator MrSaffron
(staff) Fri 26-Jul-19 09:23:27
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Re: Sky Fibre Unlimited to Sky Broadband Superfast


[re: SevenOfNine] [link to this post]
 
All Sky have done is change the contract of your service and not change any of the line i.e. not migrated you to a 80/20 Openreach product.

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User SevenOfNine
(learned) Sat 27-Jul-19 00:14:12
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Re: Sky Fibre Unlimited to Sky Broadband Superfast


[re: MrSaffron] [link to this post]
 
Thank you
In anticipation of speaking to someone at sky who doesn't fully understand, how would I best explain this to their first line call handlers ?
Is there some specific line in my first post which is the 'evidence' that they haven't switched me over ?
Much appreciated,

Richard


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Standard User Realalemadrid
(member) Sat 27-Jul-19 09:55:57
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Re: Sky Fibre Unlimited to Sky Broadband Superfast


[re: SevenOfNine] [link to this post]
 
The following line shows you are still on a 40/10 service.

Jan 1 00:01:07 syslog: [ 67.694000] Line 0: VDSL2 link up, Bearer 0, us=9995, ds=39998
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