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Standard User jimmyg706
(newbie) Sat 21-Sep-19 12:11:30
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NEW Sky Broadband Superfast - Backend Issue


[link to this post]
 
Hi Folks

I have just updated from sky basic broadband to Superfast.

A new 4xPort hub came and I just plugged unplugged grey xdsl cable from current sky box (all working) into new box.

Internet links does not come up. I checked error logs and I see below

Now I called sky and explained there is something not right in the backend systems; even offered to share the logs below; but he does not take inbound email.

He talked about sending and engineer and I said im 9.99% convinced that’s a waste of time as there is nothing wrong with the box or line.

He really could not help… I was astonished. Does anyone what the error below could be

----snip----
Sep 21 11:08:20 syslog: [4178777.446000] Line 0: xDSL G.994 training
Sep 21 11:08:36 syslog: [4178793.456000] Line 0: VDSL G.993 started
Sep 21 11:08:47 syslog: [4178804.359000] Line 0: VDSL2 link up, Bearer 0, us=7918, ds=22707
Sep 21 11:08:47 syslog: [4178804.365000] Line 0: VDSL2 link up, Bearer 1, us=0, ds=0
Sep 21 11:09:25 syslog: ptm0.1 - WAN link UP.
Sep 21 11:09:25 syslog: Received valid DHCP lease from server. Connection UP.
Sep 21 11:09:25 syslog: Connection Up. SNO/MAC/IP/SWVER: [B23218BD000703/A0BDCD584F48/5.70.128.76/2.10.2557.R]
Sep 21 11:09:41 syslog: bind 0.0.0.0 - Address already in use
Sep 21 11:09:41 syslog: bind 0.0.0.0 - Address already in use
Sep 21 11:09:41 syslog: bind 0.0.0.0 - Address already in use
Sep 21 11:09:41 syslog: bind 0.0.0.0 - Address already in use
Sep 21 11:12:44 syslog: Administrator login successful from IP: 192.168.0.31 .
Sep 21 11:13:57 syslog: [4179114.401000] Line 0: VDSL2 link down
Sep 21 11:13:58 syslog: Clear IP addresses. IP connection DOWN.
----snip----
Administrator MrSaffron
(staff) Sat 21-Sep-19 13:40:06
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Re: NEW Sky Broadband Superfast - Backend Issue


[re: jimmyg706] [link to this post]
 
VDSL2 is up and running and you got an IP address from Sky, but 4 minutes later the VDSL2 went away

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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