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Standard User binary
(member) Thu 02-Jan-20 14:03:11
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NOW Broadband (from NOW TV / Sky)


[link to this post]
 
I need a 12 month broadband contract and am looking at NOW Broadband.

My understanding is this is basically Sky Broadband but with a different name - so it's different to BT Group's offerings of BT Broadband, Plusnet and EE which despite their common ownership all make use different network infrastructure (beyond the 'first mile' of course).

Does anyone know if NOW Broadband is in any way throttled or crippled compared to a regular Sky Broadband connection?

(P.S. Not particularly interested in the NOW TV aspect of the service.)
Administrator MrSaffron
(staff) Thu 02-Jan-20 14:15:13
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Re: NOW Broadband (from NOW TV / Sky)


[re: binary] [link to this post]
 
Not throttled or crippled compared to the usual Sky broadband.

Main difference will be the model of wireless router supplied (cannot recall what NOW TV send out)

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User binary
(member) Thu 02-Jan-20 14:27:11
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Re: NOW Broadband (from NOW TV / Sky)


[re: MrSaffron] [link to this post]
 
In reply to a post by MrSaffron:
Not throttled or crippled compared to the usual Sky broadband.

Main difference will be the model of wireless router supplied (cannot recall what NOW TV send out)


Thanks. They say they send out something called the "NOW Broadband Hub Two", and a quick search suggests it is a rebadged Sky Q hub.

https://help.nowtv.com/article/choose-your-hub

Edited by binary (Thu 02-Jan-20 14:27:51)


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Standard User dect
(experienced) Thu 02-Jan-20 14:44:15
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Re: NOW Broadband (from NOW TV / Sky)


[re: binary] [link to this post]
 
In reply to a post by binary:
Thanks. They say they send out something called the "NOW Broadband Hub Two", and a quick search suggests it is a rebadged Sky Q hub.

https://help.nowtv.com/article/choose-your-hub
That looks (from the picture) like the previous router Sky was shipping, they launched a newer router in September last year.

ISP Sky Broadband Officially Launch New Router
Standard User binary
(member) Thu 02-Jan-20 15:32:26
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Re: NOW Broadband (from NOW TV / Sky)


[re: dect] [link to this post]
 
In reply to a post by dect:
In reply to a post by binary:
Thanks. They say they send out something called the "NOW Broadband Hub Two", and a quick search suggests it is a rebadged Sky Q hub.

https://help.nowtv.com/article/choose-your-hub
That looks (from the picture) like the previous router Sky was shipping, they launched a newer router in September last year.

ISP Sky Broadband Officially Launch New Router


Thanks, yes it looks like the older model. Regardless I'm sure it will do the job well enough.

I am vaguely wondering if I might scrimp on getting FTTC, and just get cheaper ADSL - the distance to the exchange is around half a mile, though of course the distance by wire might be somewhat longer. I suspect might live to regret it though!
Standard User dect
(experienced) Thu 02-Jan-20 15:37:39
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Re: NOW Broadband (from NOW TV / Sky)


[re: binary] [link to this post]
 
In reply to a post by binary:
I am vaguely wondering if I might scrimp on getting FTTC, and just get cheaper ADSL - the distance to the exchange is around half a mile, though of course the distance by wire might be somewhat longer. I suspect might live to regret it though!
Did the speed estimates from the DSL checker meet your requirements? only you will know what sort of speed you're looking for.

Edited by dect (Thu 02-Jan-20 15:42:18)

Standard User Zarjaz
(eat-sleep-adslguide) Fri 03-Jan-20 18:38:43
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Re: NOW Broadband (from NOW TV / Sky)


[re: binary] [link to this post]
 
I am vaguely wondering if I might scrimp on getting FTTC, and just get cheaper ADSL - the distance to the exchange is around half a mile, though of course the distance by wire might be somewhat longer. I suspect might live to regret it though!

I think you’ll live to regret it if you do ... ADSL is a poor relative these days. Many ‘usual’ applications require more upload than ADSL provides, and once swamped, all manner of weirdness ensues.

Think to, that the glacial change from exchange based services is edging ahead. Get, while the going’s good I say.

Standard User binary
(member) Wed 05-Aug-20 19:38:05
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Re: NOW Broadband (from NOW TV / Sky)


[re: Zarjaz] [link to this post]
 
In reply to a post by Zarjaz:
I am vaguely wondering if I might scrimp on getting FTTC, and just get cheaper ADSL - the distance to the exchange is around half a mile, though of course the distance by wire might be somewhat longer. I suspect might live to regret it though!


I think you'll live to regret it if you do ... ADSL is a poor relative these days. Many 'usual' applications require more upload than ADSL provides, and once swamped, all manner of weirdness ensues.


Reporting back some 6 months after the service went live... and I'm glad to say I wasn't a skinflint meaning I went for the FTTC option rather than old school ADSL.

Little did I or anyone else know at the time I posted my original question at the beginning of January that the 'joys' of Covid and lockdown were coming - and the faster and reliable upload element of FTTC has indeed proved to be very useful.
Standard User binary
(member) Wed 05-Aug-20 20:16:09
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Re: NOW Broadband (from NOW TV / Sky)


[re: MrSaffron] [link to this post]
 
Just reporting back to say that I've been quite satisfied with the NOW Broadband service, no complaints.

On ordering, I was given a provisional 'go live' date by email in that ended up being pushed back by seven days, but my recollection is the 'order tracker' on the NOW TV website tracked this correctly.

I never get the promised code for 3 months of NOW TV Entertainment, which was a promotional offer when I ordered the broadband service. A quick Google suggested I wasn't the only one who'd missed out on ths - thankfully the live chat service sorted me out with a code for 4 months when I chased this up (I only got round to doing this some months later, and imagined it might be a hassle to get sorted - thankfully it was pretty easy).

Oh, and my Quidco £90 cashback has seemingly failed to pay up, which ain't great - but I'm about to chase that up with Quidco.

So I guess those are complaints! The broadband service itself however seems pretty solid.


Interesting to note that the emails regarding the broadband and phone line didn't come from the nowtv.com domain but rather came from "NOW TV" with the email address [email protected] - so the NOW Broadband service really does seem to be a very thinly disguised Sky Broadband service!


One other observation - I've stumbled across a fair few Wifi SSIDs with NOWTV in their name, which suggests NOW Broadband is quite popular. I imagine one very good reason why is that it's one of the few providers to offer 12 month contracts, or indeed with 'no contract' (i.e. just a month's commitment) with payment of a £60 setup fee.

Also of note is that there's no option to pay by direct debit - it's only by continuous payment authority with a Visa or Mastercard payment card (and Amex is not an option).
Standard User speedyrite
(member) Thu 06-Aug-20 13:01:08
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Re: NOW Broadband (from NOW TV / Sky)


[re: binary] [link to this post]
 
Good to hear!

We first switched to Sky BB in July 2007 (on ADSL) and was one of the early upgraders to their FTTC service in April 2012.

Being aware that NOW BB is effectively a re-badged version of Sky BB (but cheaper), switched to that in June 2018.

Still with them now, including having done done 2 house moves during that 2 year period (both painless) and remain happy with the product. So much so that, just before lockdown, we renewed for another 12 months at £22.99 on Fab Fibre.

As for the future, we can get FTTC G.Fast here via Sky BB. Interested to see if that becomes available via NOW BB next year.
Standard User gary333
(committed) Thu 06-Aug-20 15:50:41
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Re: NOW Broadband (from NOW TV / Sky)


[re: binary] [link to this post]
 
I took out Now BB at the start of March. The £100 quidco for my order has (and still is delayed) with Quidco emailing in June to say it was going to take longer. Are you sure it failed, or could it just be like mine delayed?

I actually don't think I got my 3 months worth of Now TV either, however as it's not very good (at least when I've tried it in the past) I totally forgot about that.

I've not had any problems either, but cannot see why the only put 2 LAN ports on the router, seems a bit petty of them as it's not like there isn't enough space.
Standard User binary
(member) Fri 07-Aug-20 12:32:11
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Re: NOW Broadband (from NOW TV / Sky)


[re: gary333] [link to this post]
 
In reply to a post by gary333:
I took out Now BB at the start of March. The £100 quidco for my order has (and still is delayed) with Quidco emailing in June to say it was going to take longer. Are you sure it failed, or could it just be like mine delayed?

Mine was for £90, it successfully tracked - I waited for 6 months as suggested, but now Quidco just says that the cashback has been declined. I've been through Quidco's automated process to query this, and I just end up getting the message that "NOW TV Combo does not allow raising claims".

Looking at the Quidco help pages, there's this FAQ - What is a claim and when will I need one?

The last paragraph bluntly states that "Certain retailers don't accept cashback claims, which means that if you're purchase doesn't track or is declined, unfortunately we'd be unable to take this further."

I have nonetheless raised a query with Quidco customer services, but given the above I don't expect much joy.

I have to say I'm a bit cheesed off with this, as the offer of the £90 cashback from Quidco was what got me to look at NOW Broadband in the first place.


In reply to a post by gary333:
I actually don't think I got my 3 months worth of Now TV either, however as it's not very good (at least when I've tried it in the past) I totally forgot about that.

I've not had any problems either, but cannot see why the only put 2 LAN ports on the router, seems a bit petty of them as it's not like there isn't enough space.

Saves a bit of money. I imagine the vast majority of home broadband users don't make use of more than 2 LAN ports - I dare say most who do actually make use of a wired connection only make use of a single LAN port.
Standard User hk11
(fountain of knowledge) Sun 30-Aug-20 07:39:01
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Re: NOW Broadband (from NOW TV / Sky)


[re: binary] [link to this post]
 
Of all the providers I have been with NowTV is one of the least troublesome. Not sure if that is just luck, but I had no call on their technical/support and the ADSL service just worked as advertised.

I made no use of their TV service or their free phone calls. Just a good basic ADSL service for which I used my own router.

I similar story with Sky, so if they have another special offer come up I would have no hesitation of signing back up with them. They even sent me a small refund when I ended the contract early.


Keef- Sheerness Kent UK - Shell Energy BB via Technicolor TG582N

Previously - NowTV, Plusnet, Sky, EE, New Call Telecom/Fuelbroadband, Virgin/NTL/Bell Cable, Crosswinds, IC24, FreeOnlineNet, X-Stream, Totalise, Freeserve, Force9, TescoNet, AOL, Freenetname, Pipex, E7
===========
Standard User Spud2003
(fountain of knowledge) Fri 04-Sep-20 15:43:06
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Re: NOW Broadband (from NOW TV / Sky)


[re: hk11] [link to this post]
 
Their tech support seems to be based in the UK(although I did ring up the other day and speak to an Indian person) and I've always got through pretty much immediately without being stuck waiting in a queue. No complaints about their tech support from me so far.

The router they supply uses MER authentication - the same as Sky - you can extract your credentials by setting the router to use ethernet for the WAN port, then attaching a network cable and running the simple extraction tool on the Skyuser forum. Of course to use the extracted credentials on your own router it must support sending DHCP options 60 and 61.
Standard User hk11
(fountain of knowledge) Fri 04-Sep-20 16:00:08
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Re: NOW Broadband (from NOW TV / Sky)


[re: MrSaffron] [link to this post]
 
Model no. on my NowTV hub is NR801, if that helps?

Just had to find and send back my shell BB router, the first I have been asked to send back in years!

Plusnet's new device is added to the pile, as reports are it is very poor performer.


Keef- Sheerness Kent UK - Shell Energy BB via Technicolor TG582N

Previously - NowTV, Plusnet, Sky, EE, New Call Telecom/Fuelbroadband, Virgin/NTL/Bell Cable, Crosswinds, IC24, FreeOnlineNet, X-Stream, Totalise, Freeserve, Force9, TescoNet, AOL, Freenetname, Pipex, E7
===========
Standard User gary333
(experienced) Sat 03-Oct-20 19:19:23
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Re: NOW Broadband (from NOW TV / Sky)


[re: binary] [link to this post]
 
Did you have any luck with Quidco?

Mine is still showing as "Sorry for the delay. We are still waiting on the retailer to process your cashback". My order was from the end of February this year.

Not sure whether to chase quidco or not, seems like a bit of a stalling act from Now TV as the esitmate was June.
Standard User gary333
(experienced) Thu 29-Oct-20 17:12:56
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Re: NOW Broadband (from NOW TV / Sky)


[re: gary333] [link to this post]
 
In reply to a post by gary333:
Did you have any luck with Quidco?

Mine is still showing as "Sorry for the delay. We are still waiting on the retailer to process your cashback". My order was from the end of February this year.

Not sure whether to chase quidco or not, seems like a bit of a stalling act from Now TV as the esitmate was June.


Answering my own question. Quidco paid up today. Withdrawn it and stuck my notice on the cancel. I’ll give Now BB credit, the only charge £11 odd per month to cancel early.
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