Sky have already gone to digital voice here.

My next door neighbour now have sky broadband after leaving BT, they found out that their phone would not work in the normal phone socket and when they pressed the off hook button, a message told them to plug the phone into the router.

It has been a fun experience, I had to connect the wires from an extension onto the A and B terminals in the master box as they decided they did not want the phone or the router where the master box is. so I had to chop the plug of the end of the extension and work out what able was what.
It was only after almost an hour of wondering how to do this that I realised the cable was flat, so the cables at the end would be in the same order as on the socket.

I need to get another krone punch down tool, mine was only cheap and have been used so many times over the years, wrong out it has.

Anyway just surprised that Sky have changed over already

Sky were one of the earliest adopters of the SOGEA product

Could the phone number be ported to another provider if so desired?

Sorry, no idea.

In reply to a post by trolleybus:

Could the phone number be ported to another provider if so desired?

As discussed in other parts of the forum, that act would also cancel the broadband connection

In reply to a post by Zarjaz:

Sky were one of the earliest adopters of the SOGEA product

My problem is if there is a power cut, then no phone, yes i know people have mobile phones these days, but a mobile will not report back it's location to the emergency services.

If providers are intent with going ahead with this, then they should supply some back up system, saying that, my next door neighbour have a cordless phone, so that would not work even with a normal line.

My other surprise was how large the router is, it is a blob of black plastic, they certainly don't make them look nice. Anyway, someone from Sky was supposed to have been fitting it in for them, but they did not turn up, this is why I had to set it for them.
customer service seems to have gone to pot these days, but that is normal for sky,

Android (since 2016) and iOS (since 2018) both support AML - Advanced Mobile Location (Google call it Emergency Location Service). When you make a call to the emergency services from a phone with either OS, it will automatically access the phone's location data and send it to the emergency services via SMS.

Given that the vast majority of mobile devices use one of the two above OS, location reporting is therefore automatic when calling for help.

https://ukfiremag.mdmpublishing.com/advanced-mobile-...

In reply to a post by Nighty1973:

Android (since 2016) and iOS (since 2018) both support AML - Advanced Mobile Location (Google call it Emergency Location Service). When you make a call to the emergency services from a phone with either OS, it will automatically access the phone's location data and send it to the emergency services via SMS.

Given that the vast majority of mobile devices use one of the two above OS, location reporting is therefore automatic when calling for help.

https://ukfiremag.mdmpublishing.com/advanced-mobile-...

I have heard something about that a while ago, but was not sure if it was implemented yet, it is a good thing, but I hope it is accurate.

In reply to a post by broadbandjockey:

In reply to a post by trolleybus:

Could the phone number be ported to another provider if so desired?

As discussed in other parts of the forum, that act would also cancel the broadband connection

Whether it be FTTC or FTTP, the voice service is an optional extra these days. SOGEA and all that. It therefore stands to reason that you can either add or remove the voice element without loosing the broadband service with newer installations.

Of course some ISPs will bundle Digital Voice with the broadband, service bringing over the exchange line number from the copper pair. At a later date you might wish to switch the Digital Voice element to another provider, but as far as I am aware, all you can do is only discontinue the DV service with the exchange line number lost forever. This activity does NOT cease the broadband service. For sure you can have DV through the broadband connection but you will have to have a new number.

In the above statements what is factually incorrect and why.

I moved over to Sky about 4 months ago. They told me I would have to have a VOIP phone and I told them it would be a deal breaker. They went away for a few minutes and said I could keep my copper line. So, there was some wriggle room a few months back if you didn't want it, not sure what their take would be now.

In reply to a post by trolleybus:

At a later date you might wish to switch the Digital Voice element to another provider, but as far as I am aware, all you can do is only discontinue the DV service with the exchange line number lost forever. This activity does NOT cease the broadband service. For sure you can have DV through the broadband connection but you will have to have a new number.

In the above statements what is factually incorrect and why.

Porting a Sky VOIP number that is bundled with their SOGEA broadband to another provider does indeed trigger Sky ceasing the broadband.

There are quite a few threads regarding this on the Sky forums. Here's a recent example.

The same goes for BT Digital Voice. If you try port the number away BT will send you a sorry you are leaving letter and will cease the broadband.

Edited by j0hn83 (Wed 26-Jan-22 00:51:55)

In reply to a post by Discus:

I moved over to Sky about 4 months ago. They told me I would have to have a VOIP phone and I told them it would be a deal breaker. They went away for a few minutes and said I could keep my copper line. So, there was some wriggle room a few months back if you didn't want it, not sure what their take would be now.

It is not a problem for me, I have had VOIP for years and I don't have a phone connected to my landline, not that I have any plans to go to sky.

In reply to a post by Discus:

I moved over to Sky about 4 months ago. They told me I would have to have a VOIP phone and I told them it would be a deal breaker. They went away for a few minutes and said I could keep my copper line. So, there was some wriggle room a few months back if you didn't want it, not sure what their take would be now.

It depends on whether Openreach have withdrawn WLR (Wholesale Line Rental) on your exchange.
If they have you won't be able to have an analogue line.

Thanks
Dan

In reply to a post by trolleybus:

In reply to a post by broadbandjockey:

In reply to a post by trolleybus:

Could the phone number be ported to another provider if so desired?

As discussed in other parts of the forum, that act would also cancel the broadband connection

Whether it be FTTC or FTTP, the voice service is an optional extra these days. SOGEA and all that. It therefore stands to reason that you can either add or remove the voice element without loosing the broadband service with newer installations.

Of course some ISPs will bundle Digital Voice with the broadband, service bringing over the exchange line number from the copper pair. At a later date you might wish to switch the Digital Voice element to another provider, but as far as I am aware, all you can do is only discontinue the DV service with the exchange line number lost forever. This activity does NOT cease the broadband service. For sure you can have DV through the broadband connection but you will have to have a new number.

In the above statements what is factually incorrect and why.

Pretty much all of it I'm afraid.

1. Sky don't sell a broadband-without-voice service. A single product provides both broadband and voice (digitally). The voice is an integrated, fully-managed part of the service, not a standalone SIP account.
2. When a number is ported, it triggers a service cancellation at the losing provider.
3. Cancelling the voice service also cancels the associated broadband service.

There is *potential* for it to be changed to work differently in future, but that's what happens today.

For FTTC+WLR lines there is a "renumber and export" process which will port out the existing number and replace it with a new one, leaving the line working. Few operators implement it. The only one I know is AAISP, for broadband over copper at least, but you have to migrate your copper line to them first (WLR). Then they migrate your phone number to their VOIP platform, which they can do without ceasing it using that process.

I thought sky stopped using WLR years ago and their voice was delivered from their MSANs?
WLR isn't being withdrawn yet, but there maybe a stop sell on copper. Services. However its in CPs interests move their customer base off copper voice sooner rather than later

Edited by witchunt (Wed 26-Jan-22 12:04:09)

True but they still have to pay Openreach for Line Rental separately unless they are selling SoGEA as they still have to use the Openreach copper.

Thanks
Dan

In reply to a post by zyborg47:

My next door neighbour now have sky broadband after leaving BT, they found out that their phone would not work in the normal phone socket and when they pressed the off hook button, a message told them to plug the phone into the router.

It has been a fun experience, I had to connect the wires from an extension onto the A and B terminals in the master box as they decided they did not want the phone or the router where the master box is. so I had to chop the plug of the end of the extension and work out what able was what.
It was only after almost an hour of wondering how to do this that I realised the cable was flat, so the cables at the end would be in the same order as on the socket.

I need to get another krone punch down tool, mine was only cheap and have been used so many times over the years, wrong out it has.

Anyway just surprised that Sky have changed over already

I had Sky FTTC in Boston Lincs in Feb 2021 and it was digital then - not sure if that was when they started or if it was before.