Problem with 500mb fibre and voip

A few weeks ago my speed went from averaging 480 to 32mb and a ping of 2317 , which I phoned sky about and they said they could find nothing wrong their end and to reset router which I did , speed went up to 300 and I couldn’t be bothered phoning back ( didn’t have over an hour to spare ) anyway yesterday I went to phone out on ll and dialing tone , ring number and it goes straight back to dialing tone , tried numerous numbers just to check I hadn’t dialed a wrong number . Anyway phoned sky today , explained and she said no fault seen here . She phoned ll and it rang and I could hear her but she couldn’t hear me , she has now sent it to engineers who will contact me it 2 days

Could it be this [censored] router

firstly

how are you connecting to the router; wifi or ethernet?

Also have you tried a new ethernet cable between the ont and the router?

Sorry just realised I shouldn’t have put voip as skys voice over internet isn’t

My setup is ont then cat5 to router , then all devices (except phone ) are via WiFi including skyq

Phone ( gigaset hello ) base is connected to the back of router - phone connection

The phone ( I’ve also tried a normal phone ) has a dialing tone , ring number and you hear phone dialing but then it goes straight back to dialing tone , yesterday sky advisor phoned me on the house phone and it rand and I could hear her fine but she couldn’t hear me

Got a text this morning to say the sky fibre is working 100% and it’s my equipment

Will have to rip it all out and use new network cables and try to loan another phone

Router issue by the sounds of it. Specifically the VoIP to analogue part of their router. Ask them to exchange it.

I’ve now tried both my phones at a mates house who’s running sky fibre and both phones work fine on his , so looks like router

if you can get a weird pc or laptop to test the router just to confirm but atm its likely to be the router.

Good that you’ve proved them both elsewhere. Definitely the router.